Frequently Asked Questions (FAQs)

Find answers to frequently asked questions about RazorpayX Payout Links.


No, currently it is not supported in

. You can only make requests or designate links in Live mode.

2. What are the supported modes for creating Payout Links?

You can create Payout Links via:

3. What happens if the payout of a Payout Link fails due to reasons such as bank downtime or incorrect account details?

If a payout fails due to any reason, the same Payout Link becomes active and moves to the issued state; customers can retry the payout using the same link.
If the 'Send SMS/Email' setting is set to true, the user will be notified on the respective medium.

Yes, if the

is enabled on the account, then it will be applicable.

No, only the payout is rejected, but the link becomes active again. You must cancel the Payout Link if you do not want to make a payout.

Payout Links in the issued state can be resent only from the

.

No, if the link is sent to an old contact, the previously used fund account details will be displayed. The customers can then choose the old fund account or add a new one.
You can manually

from the Payout Link summary pop-up page.

If the Fund Account details are incorrect or the Payout Link is no longer relevant, you can cancel the Payout Link via the

or by using the .
Only Payout Links in the issued state can be cancelled. Know more about . If is enabled, first and then the Payout Link.

Yes, during the creation of a payout, you can select the medium by which it has to be delivered. Both Email/SMS for a Payout Link can be disabled.

10. Will the customer receive notification upon payout success?

Yes, if 'Send Email/SMS' setting was set to true, then the customer receives a notification on successful completion of a payout.

Yes, you can

date and time on the Payout Link.

If the funds are insufficient and the user has submitted the link, the Payout Link will be in queued state. Once sufficient funds are added, they will be processed.

13. What fund account types are supported in Payout Links?

Refer the table below to know more about fund account types supported for Payout Links.

Fund account typeRazorpayX LiteCurrent Account
Bank AccountYesYes
UPIYesNo
Amazon PayYesNo

No, Bulk Payout Link is not supported in Test mode. You need to create Bulk Payout Links in the Live mode only.

2. How can I set expiry for Bulk Payout Links?

To set expiry for Bulk Payout Links, you must

on the RazorpayX Dashboard. You can then for bulk Payout Links in the sample template.


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