Notifications

Email and SMS

Your customers will receive an email and SMS at various events such as:

• The start of the Subscription.
• When a payment is successfully charged.
• When a payment fails.
• Action required by the customer in the event of a payment failure
• When the card linked to a Subscription is changed or updated.
• When a Subscription is moved to the halted state post 3 retry attempts of payment failure.
• When a Subscription is cancelled.
• When the details of a Subscription (such as plan, quantity or billing frequency) are updated.

Types of Emails and SMS

Razorpay sends emails and SMS to customers at 8 different stages during the life cycle of a Subscription.

Webhooks

Know more about

Related Information

• Subscription Workflow

• Subscription States

• Create Subscriptions

• Test Subscriptions

• Subscriptions APIs