Question 1

1. Can I raise GST-compliant invoices using Razorpay Invoices?

Accepted Answer

Yes, you can raise both non-GST and GST-compliant invoices using Razorpay Invoices. You can use the Dashboard to create non-GST and GST compliant invoices. Using APIs, you can only create a non-GST invoice. Know more about

creating an invoice

.

creating an invoice

.

Question 2

2. Can I raise invoices in international currency using Razorpay Invoices?

Accepted Answer

Yes, you can create non-GST invoices in any of the

supported international currencies

using the Dashboard or APIs.

Question 3

3. I have raised an invoice. How do I make changes to it?

Accepted Answer

You can make any changes to an invoice in draft status. Know more about

updating an invoice

.

Handy Tips

If an invoice is issued to a customer, you can make only limited changes such as Expiry Date, Customer Comments and Terms and Conditions. If you need to make other changes to an issued invoice,

cancel the invoice

and

create a new invoice

with the revised details. However, you can cancel an unpaid issued invoice.

Question 4

4. I want to set a date by which the customer should make the payment. How do I do that?

Accepted Answer

You can set an Expiry Date for invoices. The customer should make a payment against the invoice within this Expiry Date. The customer cannot make payments for an expired invoice. Know more about

setting Expiry Date for an invoice

.

Question 5

5. What is the difference between Issue Date and Expiry Date?

Accepted Answer

See:

Glossary

Question 6

6. The customer wants to make payments in parts. How do I raise such invoices?

Accepted Answer

You can allow partial payments on invoices while raising an invoice or updating an invoice. The customers can also view the history of partial payments they have made by clicking the invoice link shared with them. Know more about

creating an invoice

and

updating an invoice

.

creating an invoice

and

updating an invoice

.

Question 7

7. What are the various payment methods available to the customer?

Accepted Answer

A wide range of payment options is available to the customer. Know more about

list of supported payment methods

.

Question 8

8. Where do I track the invoices and their status?

Accepted Answer

You get instant notifications about the invoices. You can also subscribe to webhook events and generate reports. Know more about

tracking invoices and viewing reports

.

Question 9

9. The customer wants a hard copy of the invoice.

Accepted Answer

Your customers can download a PDF copy of the invoice sent to them via email. Open the invoice and click Download PDF.

Question 10

10. Can I add more than one billing address for a customer?

Accepted Answer

You can add a maximum of three billing addresses for one customer ID.

Question 11

11. What is the maximum permissible amount limit that can be accepted from payments across all Razorpay Invoices?

Accepted Answer

The maximum permissible amount limit that can be accepted from payments across all Razorpay Invoices is ₹5,00,000, which cannot be increased.

Question 12

12. Can I use Razorpay to automatically generate invoices/receipts for customers after they complete payment on my mobile app or website?

Accepted Answer

No,

Razorpay Invoices

is designed to initiate and collect payments, not to generate accounting invoices or receipts after payment completion.

Frequently Asked Questions (FAQs)

1. Can I raise GST-compliant invoices using Razorpay Invoices?

2. Can I raise invoices in international currency using Razorpay Invoices?

3. I have raised an invoice. How do I make changes to it?

4. I want to set a date by which the customer should make the payment. How do I do that?

5. What is the difference between Issue Date and Expiry Date?

6. The customer wants to make payments in parts. How do I raise such invoices?

7. What are the various payment methods available to the customer?

8. Where do I track the invoices and their status?

9. The customer wants a hard copy of the invoice.

10. Can I add more than one billing address for a customer?

11. What is the maximum permissible amount limit that can be accepted from payments across all Razorpay Invoices?

12. Can I use Razorpay to automatically generate invoices/receipts for customers after they complete payment on my mobile app or website?