The investors behind Lendbox set out to solve India’s long-standing challenges in the investment ecosystem, with a mission to make debt investments more accessible, liquid, and free from third-party intermediaries. Since its founding in 2015, Lendbox has focused on modernizing the way debt investments are managed, delivering stable, high-quality returns to investors.
A pivotal aspect of this transformation is Lendbox’s partnership with Razorpay, whose payment gateway services help facilitate seamless investment management and loan collections, ensuring a reliable financial experience for all users.
Read more about Lendbox here!
With Razorpay, Lendbox saw
Stumbling Blocks
Lendbox encountered challenges as many payment gateways struggled to fully grasp the unique needs of their investment and lending operations. While onboarding was generally straightforward, these providers often fell short of delivering the necessary customization to effectively support Lendbox’s partners, including Loan Service Providers (LSPs) and Registered Entities (REs). Other gateways were often rigid and unable to resolve problems, which hindered Lendbox’s ability to provide a seamless experience for its customers. This lack of understanding and flexibility led to inefficiencies, particularly in managing large transactions and addressing loan collection issues.
Boosting Efficiency with Tailored Solutions
Razorpay’s solutions transformed Lendbox’s operations, particularly through the introduction of the Settlement Reconciliation Report. This feature allowed the team to track payments across more than 30 Merchant IDs (MIDs) in a single, consolidated view—greatly enhancing operational efficiency. The onboarding process for LSPs and REs was also smooth, ensuring that large transactions, including payments of up to INR 50 lakh via net banking, were handled effortlessly. Razorpay’s UPI mandates and e-mandates streamlined the loan collection process, further increasing Lendbox’s efficiency. With Razorpay’s proactive and responsive service, issues were resolved quickly, allowing Lendbox to focus on its core business without unnecessary interruptions.
Unlocking New Heights
Lendbox experienced a notable 1.65% increase in Card Success Rates, leading to an additional INR 0.671 lakhs in Gross Merchandise Value (GMV) with the Razorpay Advantage. This improvement was driven by the implementation of three key features: Direct Network Integration, Native OTP, and Dynamic Routing. Simultaneously, the platform saw a significant 6.69% increase in UPI Success Rates, contributing INR 3.09 crores in extra GMV. This boost in UPI performance was achieved through the effective use of Dynamic Routing, Intent on mWeb, and UPI Number. Together, these enhancements have significantly elevated Lendbox’s overall performance and customer satisfaction.
Paving the Way for Future Growth
Lendbox’s efforts to modernize debt investments and overcome long-standing challenges in India’s investment ecosystem have led to significant operational improvements. By streamlining processes like payment tracking and loan collection, Lendbox has been able to enhance the investor experience and drive growth. The measurable impact—higher success rates and increased GMV—demonstrates the effectiveness of these changes. Crucially, Razorpay’s reliable, customized solutions have played a key role in supporting Lendbox’s success, helping the platform deliver a smoother, more efficient service to its customers and partners.
