Choosing a payment gateway for a business that needs additional review starts with a clear description of what you sell and how customers pay. Razorpay’s onboarding and product-fit process helps eligible businesses identify the appropriate payment setup. Approval depends on the exact activity, product and current terms, rather than a broad industry label.
Key takeaways
- Describe the business activity and payment flow accurately during onboarding.
- Confirm eligibility for the specific Razorpay product before planning live acceptance.
- For an approved use case, evaluate payment methods, refunds, settlement and reconciliation together.
- Use the commercial and operating terms agreed for your account to plan the launch.
Start with a clear business and payment profile
Prepare a description of your products or services, merchant and customer locations, and how funds will move. Review the current Razorpay terms and provide the information requested during onboarding. Written confirmation for the intended activity and product gives your team a clear basis for implementation.
Eligibility for real-money gaming
Section 14.10 of Razorpay’s payment terms prohibits use of the covered services or platform for payments associated with the real-money online gaming and online money-game activities described there. These restricted activities are not eligible payment-gateway use cases. A gaming or fantasy-sports business must assess its exact activity against those terms and obtain qualified advice where needed.
Match an eligible business to the right payment tools
Once eligibility is confirmed, define your collection, refund, settlement, reconciliation and integration needs. Evaluate Subscriptions for supported recurring-billing flows and Route for approved one-to-many payment flows. Each product has its own scope and onboarding requirements.
Agree the applicable rates, settlement schedule, any reserve requirements and operational responsibilities for your account. This gives finance, engineering and customer-facing teams a shared launch plan.
Prepare for your product-fit discussion
- Document the activity and intended customer-payment flow.
- Review the current terms for that activity.
- Confirm merchant eligibility and the product being considered.
- List the required payment methods, refunds and reconciliation processes.
- Obtain the commercial and operational terms for the proposed account.
- Complete the required review and live activation before accepting payments.
Frequently asked questions
How is eligibility assessed for a business requiring additional review?
Eligibility depends on the specific activity, product and current terms. Provide accurate business and payment-flow information during onboarding and obtain confirmation for the intended use case.
What should I prepare before discussing an integration?
Prepare your business description, customer and merchant locations, payment flow and requirements for collections, refunds, settlements and reconciliation.
How should I plan settlement and reserve requirements?
Use the terms agreed for your approved account and product configuration. Include those terms in your cash-flow and operating plans.
