When Ritesh Barbhaya launched JewelEMarket.com in May 2016, he envisioned a premier B2C e-commerce platform connecting Indian consumers with high-quality, affordable fashion jewellery. But a sparkling customer experience demanded equally smooth payments. Enter Razorpay. Since early 2018, JewelEMarket.com has relied on Razorpay’s comprehensive payment solution, handling both domestic and international transactions effortlessly. This partnership has been instrumental in managing their monthly payment volumes of 30-40 lakhs, especially during festive seasons.
Challenge at Hand? Navigating the E-commerce Payment Landscape
JewelEMarket.com’s primary challenge was ensuring their Shopify-based platform could handle both domestic and international transactions efficiently, despite limited API capabilities. With monthly volumes ranging from 30-40 lakhs, they needed a solution that could not only support high transaction volumes but also deliver the smoothest payment experience possible for both Indian and international customers.
Solution: Razorpay’s Comprehensive Payment Stack and Seamless Integration
Razorpay proved to be the ideal partner, providing a robust solution that effectively addressed JewelEMarket.com’s diverse payment needs. Here’s how:
- Versatile Payment Options Razorpay Cards facilitated smooth international transactions, while UPI ensured efficient domestic payments, catering to JewelEMarket.com’s diverse customer base.
- Technical Support Excellence Razorpay’s technical team provided comprehensive guidance throughout the onboarding process, ensuring a smooth integration despite Shopify’s API limitations.
- Proactive Issue Resolution Our relationship managers took a proactive approach in addressing chargeback issues, maintaining the integrity of JewelEMarket.com’s transactions.
The Ripple Effect: Razorpay’s Impact on JewelEMarket.com’s Success
Since integrating Razorpay’s payment gateway in early 2018, JewelMaze.com (JewelEMarket’s parent company) has relied on Razorpay as its primary payment solution. This long-standing partnership has been crucial in:
- Handling increased transaction volumes during festive seasons (up to 40 lakhs)
- Ensuring high success rates for both domestic and international transactions
- Providing a seamless payment experience that complements their premium jewellery offerings
In Conclusion
Razorpay’s commitment to maintaining a symbiotic relationship with our clients has been instrumental in JewelEMarket.com’s continued satisfaction. Our team consistently works to find the best solutions, helping them leverage new features effectively as their business evolves.
From tackling diverse payment challenges to scaling with ease, JewelEMarket.com’s success story with Razorpay showcases the power of a dedicated partnership in the e-commerce jewellery space. Ready to add sparkle to your payment processes and achieve your business goals?
