Scripbox was founded in 2012 with a clear mission: to make wealth creation simple and accessible for Indian families. At a time when mutual fund investing felt complex, Scripbox brought clarity by curating a limited set of schemes tailored for first-time investors. With deep expertise in financial services and technology, the team laid the foundation for one of India’s earliest and most trusted digital wealth platforms.
Over time, Scripbox evolved into a holistic wealth management platform, expanding its offerings beyond mutual funds to include Portfolio Management Services, Alternative Investment Funds, bonds, and fixed deposits, catering to a broader set of financial needs. Today, it manages over INR18,500 crore for more than one lakh families across 2,500 cities, anchored by trust, retention, and a growing network of partners.
As the platform scaled, so did the importance of delivering a seamless and dependable payment experience. With Razorpay, Scripbox enhanced success rates on critical payment methods like UPI, further strengthening the trust their customers place in every transaction.
Aligning Payments with Platform Expectations
For a platform built on trust, every customer interaction, especially around money, has to feel effortless. As Scripbox grew and diversified its offerings, maintaining a consistently smooth payment experience became increasingly important.
Among the most preferred payment methods was UPI, thanks to its ease and widespread adoption. However, in the early stages of integrating UPI into the platform, success rates didn’t quite meet the bar Scripbox had set for itself. Despite ongoing collaboration with their existing partner, improvements were incremental and didn’t fully resolve the gap.
What Scripbox was looking for wasn’t just technical performance—it was consistency across all payment methods, from UPI to internet banking to mandates. That consistency plays a quiet but critical role in shaping how users perceive the platform: reliable, frictionless, and worthy of their financial trust.
This pursuit of a more dependable and scalable payment experience led them to Razorpay.
Making Every Interaction Count
Payments may be just one layer in Scripbox’s stack, but they’re a critical one—quietly underpinning every interaction, every investment, and every moment of trust. As transaction volumes surged across UPI, internet banking, and mandates, the need was not for a radical overhaul, but for refinement—sharp, precise improvements that could scale with the business.
With Razorpay, those refinements came through in tangible ways. UPI and internet banking journeys became more reliable. The mandate flow, once prone to occasional instability, grew consistently dependable, thanks in part to close collaboration with Razorpay’s technical teams. These weren’t flashy changes, but meaningful ones that elevated the end-user experience without adding noise.
Scripbox also worked with Razorpay to rethink the little things that often go unnoticed, like how failed transactions are communicated. By surfacing clear, actionable messages, users could understand what went wrong and why—whether it was a user-side error, a network hiccup, or something else entirely. That kind of clarity, especially during points of friction, quietly strengthens brand credibility.
What made the partnership work was not just capability, but alignment. Razorpay operated like an extension of Scripbox, understanding that their role wasn’t confined to infrastructure—it was integral to the customer experience. And as Scripbox scaled from INR1,000 crore in assets under management (AUM) to over INR18,500 crore today, the payments experience scaled right alongside it, with stability, nuance, and trust.
Looking Ahead with Purpose and Trust
As Scripbox looks ahead, its focus remains clear: nurturing deeper connections with existing customers, thoughtfully welcoming new investors who share their vision, and growing through partnerships that align with their values. This approach reflects a commitment not just to business growth, but to meaningful, lasting relationships grounded in trust and integrity.
