Managing your business should be simple, intuitive, and fast. At Razorpay, we believe the best financial control centre is one you can simply talk to. That’s why we’re thrilled to introduce the Agentic Dashboard, an AI-powered experience that fundamentally transforms how you manage your payments and operations.
This isn’t just a new feature; it’s an entirely new paradigm where AI becomes your primary business co-pilot.
What is the Agentic Dashboard?
The Agentic Dashboard is the next evolution of your Razorpay Merchant Dashboard, replacing clicks and navigation with a seamless, conversational interface. Powered by advanced AI (harnessing the power of RAY), it acts as an intelligent assistant, ready to answer your questions, surface insights, and eventually it will complete tasks the moment you ask.
Imagine wanting to know when your next payout is due. Instead of manually navigating through menus and filtering dates, you simply ask: “When is my next settlement due?”
The Agentic Dashboard understands your intent, instantly retrieves the real-time data, and provides the answer—often with a one-click action to follow up.
The Power of Conversational Insights
The Agentic Dashboard is designed for maximum speed and efficiency, making the dashboard experience feel effortless. It fundamentally changes how you interact with your data:
1. Talk to Your Data
The core value of the Agentic Dashboard is its ability to understand what you mean, not just what you type. It uses Natural Language Processing (NLP) to interpret your everyday language and instantly translate it into action against your complex business data.
- Instead of: Searching and filtering by various parameters.
- You simply ask: “Show me all UPI transactions for last week,” or “Why did payment pay_1234 fail?”
The system instantly analyzes your request and presents the filtered results or detailed explanation, saving you valuable time and clicks. This functionality is focused on your most frequent queries: payments, settlements, and refunds.
2. One-Stop Action and Insight
The Agentic Dashboard doesn’t just give you an answer; it enables direct action. This is the essence of being “agentic”—it’s intelligent enough to take action for you.
- For Action-Oriented Queries: Ask “Download last month’s settlement report” and the report will be generated and offered for download immediately, without navigating to the reports section.
- For Status and Resolution: Ask “What is my KYC status?” and you get the immediate status plus a button to upload missing documents if needed, all in one simplified window.
3. Smart Suggestions and Context
The experience gets smarter over time. As you begin typing, Smart Prompt Technology proactively suggests relevant, commonly searched queries or even your recent searches. It learns your business patterns, guides you to the correct information faster, and makes the overall experience increasingly personalized and efficient.
An Intelligent Future is Here
The Agentic Dashboard is more than an interface; it’s an intelligent merchant assistant. This ties into the broader AI-first strategy at Razorpay, complementing internal tools like Yogi, our agentic AI that automates thousands of customer support queries with high accuracy, ensuring consistent and quick resolutions for complex banking and merchant needs.
The Agentic Dashboard brings that same level of intelligence directly into your workspace. It’s about automating insights and empowering you to manage, analyze, and optimize your payments journey effortlessly.
Early testing shows significant gains: merchants are seeing a 40% reduction in time spent on common tasks and a significant drop in basic support queries.
The Agentic Dashboard is available now on early access for Razorpay merchants, making your business operations quicker, smarter, and simpler than ever before. Go ahead, give it a try—just ask!
