We’re here to make better health a reality for every Indian.
— Shashank ND Singh, Co-founder & CEO, Practo
When we think of healthcare, most of us think in terms of emergencies—hospitals, doctors, expenses and mediclaim. But Practo looks at it differently. They believe healthcare shouldn’t just be a reaction—it should be a routine, and as accessible as one.. Something you build into your life, day by day.
Back in 2008, Shashank ND and Abhinav Lal—two NITK Surathkal grads—set out to make healthcare less of a hassle and more of a habit.
Practo Journey From Being a SaaS Software to a Connected Care Ecosystem
When Practo first launched, it set out to solve a specific challenge—helping clinics manage patient records more efficiently. That vision took shape as Ray, a simple yet powerful SaaS tool for doctors.
But that was just the start. Over time, Practo evolved into a full-fledged healthcare platform—launching Practo Search to help users find verified doctors, read real reviews, and book appointments online. Today, it’s a one-stop app for everything from online consultations and medicine delivery to diagnostic tests, health articles, and secure digital records.
And it’s not just for patients. They developed tools to help large hospitals and clinic chains manage their operations and deliver care more efficiently—making life simpler for providers and customers alike.
When you’re trying to make healthcare more accessible for millions, you can’t afford friction—especially when it comes to payments. Practo knew that the experience had to be as seamless as the care they offer. And for a country that lives and breathes UPI, it only made sense to pick a partner that could keep up with the pace.
How Razorpay UPI Powers Practo’s Vision for Seamless Healthcare
At Practo, a smooth and reliable payment experience isn’t a nice-to-have—it’s essential to making healthcare easy for every Indian. With Razorpay’s UPI Suite— Dynamic Routing, and UPI Switch—the brand has been able to meet users where they are, whether that’s paying for a teleconsultation or booking lab tests online. Over the past six months alone, UPI Switch helped improve their success rate from 76% to 81%, making transactions faster, smoother, and more dependable. Because when the goal is to simplify healthcare, payments should never be a barrier.
In the end, Practo isn’t just about connecting patients to doctors; it’s about creating a seamless, stress-free experience that empowers everyone to take charge of their health. With Razorpay UPI backing them up, payments are now just another effortless part of the journey.
