Hostinger, one of the world’s fastest-growing web hosting platforms, helps individuals and small businesses launch and scale their digital presence with ease. From AI-powered design tools to domain and hosting, it’s the go-to platform for getting online — fast.
When Hostinger decided to empower online creators in India, home to the world’s largest Gen Z population and a booming base of digital-first creators, they knew one thing mattered most: a seamless customer experience. That meant offering local payment options, ensuring compliance, and going live quickly, all without the hassle of setting up a local entity.
But entering India came with its own set of challenges, from navigating RBI’s complex cross-border payments framework to adapting to hyper-local payment preferences like UPI, Pay Later, and RuPay. Hostinger needed a partner who could help them do all of that, and more.
So what were the challenges?
Offer every Indian payment method, seamlessly
India is a UPI-first market, but customers also expect Pay Later, EMIs, and local card options. Hostinger wanted to support them all — without adding friction at checkout.
Stay fully compliant, without a local entity
To meet RBI’s PACB and PAPG guidelines, Hostinger needed built-in compliance. No legal entity. No paperwork. Just a solution that worked out of the box.
High-touch support, at scale
Entering a new market meant moving fast and staying supported. Hostinger needed a partner that could keep up — with on-demand help for both their teams and customers.
Automated reporting and reconciliation
With lakhs of monthly transactions, Hostinger needed clear, audit-ready reports, real-time insights, and a system built for both Indian regulations and global workflows.
Razorpay Plugged It In, Hostinger Went Live
Right from day one, Razorpay & Hostinger work super closely to co-create a go-live plan tailored to their global operations model.
100+ Payment Modes, Localized Checkout.
Razorpay’s stack enabled Hostinger to offer Indian customers:
- UPI (QR, app-based, UPI ID)
- Debit & Credit Card
- Pay Later
- EMIs and so many more options
With localized payment methods, customer-friendly checkout experience, and improved success rates, Hostinger was able to cater to a diverse set of customer base. Today, over 50% of Hostinger’s customers use UPI, and over 30% rely on cards to make their payments. Hostinger enjoys an uptime upwards of 99.9% by leveraging the Razorpay import stack.
Effortless Compliance with RBI PACB and PAPG Guidelines
- No legal entity, no manual paperwork.
- Hostinger achieved full compliance with RBI’s cross-border payment rules using Razorpay’s auto-compliant Payments stack, it ensured:
– Data localization for all transactions
– Automated audit logs and reporting for PACB & PAPG
– Built-in AML & fraud monitoring
– Real-time alerts for reconciliation issues
Real-Time Visibility on Transactions in one place
With Razorpay, Hostinger got a unified dashboard that offered complete visibility into transactions, settlements, refunds, and AML alerts — all in real time. They also received custom-built reports with insights tailored to ops and compliance needs, automated reconciliation summaries for easy monitoring. Tracking business performance is now as seamless as accepting payments
The Impact
By leveraging the Razorpay Import Payments Stack, Hostinger was able to:
- Empower over 5 lac Indian businesses to go and grow online in a matter of minutes, without any hassles or delays
- Handle payments at scale: Hostinger clocks lakhs of payments every single month seamlessly.
- Ensure 100% compliance with RBIs PACB guidelines, with minimum efforts.
- Give businesses an option to choose from over 100 payment modes to cater to a large customer base.
With Razorpay, going live in India doesn’t have to mean legal setup, compliance headaches, or months of engineering effort. If you’re an international business looking to expand in India, we’ll help you do it, fast, compliant, and without the overhead.
