Etourist Services Private Limited provides comprehensive and seamless visa consultation services for international travelers visiting Sri Lanka, Cambodia, and Turkey. Operating entirely online, Etourist is dedicated to simplifying the e-visa application process, ensuring a smooth and efficient experience for tourists from around the world. With clients spanning over 200 countries, Etourist has established itself as a trusted resource for international travelers, with plans to expand its offerings to additional countries soon.
Given its global client base, efficient international payment processing is essential for Etourist. Razorpay has been the ideal partner, enabling smooth and secure cross-border transactions.
Roadblocks on the Route
Before partnering with Razorpay, Etourist Services Private Limited encountered multiple challenges in managing international payments. Complex payment processing systems and a high transaction failure rate presented significant hurdles, often frustrating both customers and the Etourist team. Limited payment options further restricted their ability to cater to a global clientele, and delayed settlements impacted business operations. Poor customer support from their previous international payment gateway was a critical concern, especially when issues arose and needed timely resolution. Recognizing the need for robust customer service and improved payment processing, Etourist sought a more dependable and responsive solution.
Crossing Borders, Simplifying Payments
Razorpay empowered Etourist Services Private Limited with an optimized, frictionless payment solution that directly addressed their challenges. By integrating Razorpay’s Instant Activation and API-driven platform, Etourist experienced immediate, simplified access to payment processing. The platform’s User Experience-first Interface enabled their global customers to navigate payments effortlessly, eliminating prior frustrations with complex systems. Razorpay’s extensive Payment Suite, allowed Etourist to offer payment methods tailored to their diverse clientele across 200+ countries.
Security, a top priority given Etourist’s high percentage of repeat customers, was fortified with Razorpay’s Razorpay’s PCI DSS Level 1 compliance and AI-ML fraud detection algorithms, ensuring sensitive data protection and transaction integrity. Etourist also benefited from Razorpay’s Dynamic Routing, significantly reducing transaction failure rates and increasing processing speed, particularly valuable during their peak season from September to March.
Razorpay’s Dedicated Support Team further enhanced Etourist’s operational efficiency by providing prompt issue resolution and ongoing support, a marked improvement from previous experiences.
Onward to New Destinations
Etourist Services Private Limited is set for rapid growth in the coming years, with plans to expand its seamless visa consultation services to even more countries. With a strong focus on simplifying the visa process and serving international travelers across diverse regions. As they pursue this journey, Razorpay will remain a trusted partner, supporting Etourist’s mission to deliver smooth and secure online experiences for international travelers.
