In the world of digital transactions, every second counts. A slow or malfunctioning POS device can mean lost revenue, frustrated customers, and disrupted operations. Merchants need a solution that keeps terminals running without constant external support.
Razorpay POS Devices That Offer Step-by-Step Resolutions
Issues like network failures, app sluggishness, and battery inefficiencies make up for over 2/3rd of the support tickets raised. Traditionally, these problems required manual troubleshooting, leading to delays and reliance on customer support. But with Razorpay’s Self-Healing POS Devices, that’s a thing of the past. These intelligent devices autonomously detect and resolve common technical issues, healing themselves and ensuring smooth transactions.
A Smart Troubleshooting Guide, Right at Your Fingertips
For more persistent issues, Razorpay’s Self-Troubleshoot feature steps in. Merchants get guided, step-by-step assistance directly on their device—helping them quickly diagnose and fix problems. No waiting, no external calls—just instant solutions at their convenience.
Automated Escalations for Hassle-Free Support
If an issue persists beyond self-healing and troubleshooting, the device automatically raises a support ticket with Razorpay. There is no need for merchants to manually report problems or follow up—our system ensures swift issue resolution so businesses can focus on what truly matters.
What Makes Razorpay’s Device Health Solutions a Game-Changer?
- First-of-Its-Kind Self-Healing POS – Razorpay is the first in the market to offer POS devices that autonomously fix network disruptions, app slowdowns, and battery inefficiencies.
- Full Automation – Unlike traditional troubleshooting that requires manual intervention, Razorpay’s solution proactively resolves issues before they escalate.
- Two Layers of Protection – Self-Healing tackles problems instantly, while Self-Troubleshoot provides hands-on guidance for merchants.
- Automatic Escalation – When manual fixes aren’t enough, the device raises a ticket automatically, ensuring merchants don’t waste time on support calls.
Unstoppable Performance, Hassle-Free Payments.
From network disruptions to sluggish performance, your POS deserves better. Razorpay’s Self-Healing and Self-Troubleshoot solutions ensure your business runs smoothly—solving issues before they impact transactions. Keep your payments flowing and your operations uninterrupted with the future of POS management.
