When Anurav Dave launched LUZO, he envisioned a seamless platform for premium salon, spa, and clinic bookings. But a great service experience demanded equally smooth payments. Enter Razorpay. In just two weeks, LUZO integrated Razorpay’s comprehensive payment solution, accepting all payment modes effortlessly. Razorpay SR Boosters resulted in a 5.68% SR uptick in UPI payments. As LUZO experiences majority transactions via UPI, this SR uptick translated to a 5% revenue boost. Today, LUZO experiences a 90%+ success rate in UPI payments which signifies their continued trust in Razorpay.
Challenge at Hand? Tackling the UPI Surge
LUZO’s primary challenge was ensuring their mobile-based payment system could handle the growing preference for UPI transactions, especially as more users completed payments directly through the app after salon and spa treatments. As UPI is synonymous with convenience, LUZO needed a solution that could support high transaction volumes while delivering the smoothest UPI experience possible. Flexibility was key, as they sought to maintain this ease while adding new features and expanding their offerings.
Solution: Razorpay’s UPI Stack and Seamless Integration
Razorpay proved to be the ideal partner, providing a robust solution that effectively addressed LUZO’s scalability concerns while prioritising experience. Here’s how:
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Customer Relationship Management
Razorpay’s customer relationship managers provided exceptional support throughout LUZO’s journey. They ensured that any issues were swiftly addressed, facilitating a smooth experience with the integration of UPI features.
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Swift Integration Process
The integration of Razorpay’s payment solutions was notably efficient, with LUZO going live within 2-3 weeks of initial contact. This quick turnaround was a significant improvement over the extended documentation periods typically encountered with other payment gateways.
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Proactive Issue Resolution
Razorpay’s CRM team was highly responsive, offering prompt solutions to any challenges that arose. This proactive approach ensured that LUZO’s payment system remained robust and adaptable to their evolving needs.
The Ripple Effect: Razorpay’s Impact on LUZO’s UPI Success
With over 75% of LUZO’s payments processed via UPI, Razorpay enabled its UPI SR Boosters for LUZO. These resulted in an impressive 5.68% uptick in LUZO’s SR contributing an additional ₹4.5 lakhs in revenue.
Additional Integration: Engage, Route, and Opti
Razorpay’s integration of additional products like Engage, Route, and Opti helped streamline LUZO’s business processes and optimize their operations.
From tackling payment challenges to scaling with ease, LUZO’s success story with Razorpay shows the power of a dedicated partnership. Ready to transform your payment processes and achieve your business goals? Connect with us today!
