{"id":321,"date":"2021-02-19T14:07:01","date_gmt":"2021-02-19T08:37:01","guid":{"rendered":"https:\/\/razorpay.com\/unfiltered\/?p=321"},"modified":"2023-04-25T07:43:55","modified_gmt":"2023-04-25T02:13:55","slug":"razorpay-product-manager","status":"publish","type":"post","link":"https:\/\/razorpay.com\/unfiltered\/razorpay-product-manager\/","title":{"rendered":"A Day in the Life of a Razorpay Product Manager"},"content":{"rendered":"Reading Time: <\/span> 6<\/span> minutes<\/span><\/span>

“A product manager is the CEO of the product” – one of the most advertised quotes for PMs, and I guess no PM would disagree with it.<\/span><\/p>\n

And being the CEO you can’t expect any two days to be identically the same or in fact, there is a high chance that all of the weekdays stand way apart. This generally happens because a typical product manager does everything to build the right product for the end customer and most of the time it also depends upon what stage of the product development they are into.<\/span><\/p>\n

It would be hard to pen down everything that a PM does on a day-to-day basis but the below schedule will give you a fair idea of general activities that all product managers at Razorpay do every day for building the right product for our customers.<\/span><\/p>\n

Razorpay being an employee-first company, never enforces any specific login time for the employees. Still, all the Razors kick off their day max by 11:00 AM.<\/span><\/p>\n

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Pulse Check on Numbers<\/b> – Being a leader in the payment industry, PMs at Razorpay is surrounded by a lot of data. Every PM kick starts their day by looking into their Northstar metrics for the past day. Looker being our analytical tool, we ensure that L0, L1, L2, L3, L4 metrics are pushed on respective slack channels every day so that it\u2019s easy to consume by anyone.<\/span><\/p>\n

Any anomaly detected would be reported immediately to the concerned team. Sometimes it could be due to external factors for which partner or bank will be contacted for finding the root cause and resolution.<\/span><\/p>\n

Starting the day by looking at all the metrics of the product has helped me a lot in terms of building muscle memory around numbers, this practice also comes in handy when I deal with cross-functional stakeholders and customer conversations. Due to automation from Looker and integration with Slack, it hardly takes 5 minutes to be on top of metrics.<\/span><\/p>\n

Focussed Work – Everything related to product documentation goes into this space because you need to ensure that your PRD captures all the requirements in the crispest way so that it\u2019s easy for engineers to consume.<\/span><\/p>\n

Follow this link,<\/span><\/a> just in case if you want to know our PRD structure. \ud83d\ude42<\/span><\/p><\/blockquote>\n

This slot is also used for the conceptualization of ideas that were discussed sometimes with internal stakeholders or merchants. Writing down ideas onto the paper gives clarity of thought on actual work that might be required to accomplish the task and whether it would be beneficial for the customers or not.<\/span><\/p>\n

Completing a document gives me a feeling of accomplishment as I am the one who loves to document almost everything. And hence this is my favourite slot of the day, which I enjoy a lot. Firefighting days don\u2019t let me work on this, but somehow I ensure that I do this at least 3days in a week.<\/span><\/p>\n

Daily Standup<\/b> – A daily 15-minute team standup is conducted by EMs every day, which is generally a standard part of the agile development process. This is a common time when engineers, product managers, and designers on our team assemble to share updates from yesterday and planned tasks that would be accomplished today. Every team has its own Jira board, which is used for managing the standups.15 minutes of discussion gives a complete view of the progress the team made yesterday.<\/span><\/p>\n

Email and Slack Check<\/b> – Being product manager of payment methods, my inbox and Slack is usually flooded with updates, reminders, follow-ups, and escalations. Superhuman helps me to figure out the priority emails and I ensure to address them immediately. Slack being a communication channel at Razorpay, helps to organize and set reminders on messages. This takes approx an hour or so but gives enough visibility on all things happening in and around payments.<\/span><\/p>\n

Lunch<\/b> – Prior to a pandemic, in-person lunch with colleagues in the office used to be pure bliss and a refreshing session, as it was a great way to talk about something other than work.<\/span><\/p>\n

Afternoon Catchups<\/b> – PM at Razorpay deals with multiple cross-functional teams on a day-to-day basis and it\u2019s important to have regular discussions with them to have a 360-degree view of things happening in and around. These discussions can be categorized into:<\/span><\/p>\n