This document/agreement/understanding is a computer-generated electronic record published in terms of Rule 3 of the Information Technology (Intermediaries Guidelines and Digital Media Ethics Code) Rules, 2021 read with Information Technology Act, 2000 and does not require any physical or digital signatures.
These terms including annexures and links herein, apply to your use of https://x.razorpay.com/line-of-credit, https://x.razorpay.com/cash-advance and https://x.razorpay.com/capital, any other linked pages, API keys, features, content or application services (including but without limitation to any mobile application, mobile site services) (“ Website ”) owned and operated by Razorpay Tech Solutions Private Limited ( ‘’RTSPL’’ ), a company incorporated under the provisions of the Companies Act, 2013 and having its registered office at 1st Floor, SJR Cyber, 22 Laskar Hosur Road, Adugodi Bangalore Bangalore KA IN 560030. “We”, “Us”, “Our” - shall refer to RTSPL. “You”, “Yours”, “Yourself”, “Merchant” - refers to any non-registered individual or corporate body, registered user of RTSPL including but not limited to RTSPL merchants. “Applicable Laws” shall mean (i) any law, statute, rule, regulation, order, circular, decree, directive, judgement, decision or other similar mandate of any applicable central, national, state or local governmental/regulatory Authority having competent jurisdiction and force of law over, or applicable to You, us or the subject matter in question, as may be amended from time to time, and (ii) shall without limitation include any notification, circular, directive or other similar instruction issued by the ‘Financial Sector Regulators’ including but not limited to the Reserve Bank of India (RBI) and/or rules, regulations, roles, responsibilities and processes as defined by NPCI on their website www.npci.org.in.
You may not use the Services if You do not accept the Terms. If You do not agree to be bound by these Terms and the https://razorpay.com/privacy/capital, You may not use the Website in any way. It is strongly recommended for You to return to this page periodically to review the most current version of the Terms in force. RTSPL reserves the right at any time, at its sole discretion, to change or otherwise modify the Terms without prior notice, and Your continued access or use of the Website signifies Your assent/ratification of the updated or modified Terms. If You object to these Terms or any subsequent modifications to these Terms in any way, Your only recourse is to immediately terminate use of the Website. We may require You to agree to additional terms (if any) in connection with specific services that You may avail from time to time. The Services provided by RTSPL through the Website are available and are appropriate only for use in India.
1.1. You acknowledge and agree that RTSPL owns all rights, title and interest in and to the Services provided by RTSPL, including any intellectual property rights which subsist in the Services (whether registered or not). You further acknowledge that the Services may contain information which is designated confidential by RTSPL and that You shall not disclose such information without RTSPL's prior written consent.
1.2. RTSPL grants You a personal, non-exclusive, non-transferable, limited privilege to avail the Services and make personal use of the Website and/or the Services. This license does not confer any right to download, copy, create a derivative work, modify, reverse engineer, reverse assemble or otherwise attempt to discover any source code, sell, assign, sub-license, grant a security interest in or otherwise transfer any right in the Services. You do not have the right to use any of RTSPL's trade names, trademarks, service marks, logos, domain names, and other distinctive brand features. You do not have the right to remove, obscure, or alter any proprietary rights notices (including trademark and copyright notices), which may be affixed to or contained within the Services. You will not copy or transmit any of the Services.
USAGE OF THE WEBSITE AND USE OF SERVICES BY THE USER
2.1. You shall register to become a user of the Website only if You are of the age of 18 or above and can enter into binding contracts as per Applicable Laws. You are responsible for maintaining the secrecy of Your passwords, login and account information. You will be responsible for all use of the Website and/ or Services by You and anyone using Your password and login information (with or without our permission). You are responsible for maintaining the confidentiality of any login information and secure access credentials associated with Your RTSPL account. Accordingly, You are responsible for all activities that occur under Your account/in using Your secure credentials and RTSPL shall not be liable for any such change or action performed by using Your secure credentials on the Website.
2.2. You also agree to provide true, accurate, current and complete information about Yourself as and when prompted by the Website. If You provide any information that is untrue, inaccurate, not updated or incomplete (or becomes untrue, inaccurate or incomplete), or RTSPL has reasonable grounds to suspect that such information is untrue, inaccurate, not updated or incomplete, RTSPL shall have the right to suspend or terminate Your account and/or refuse any and all current or future use of the Website (or any portion thereof) or Services in connection thereto.
2.3. By making use of the Website, and furnishing Your contact details, You hereby agree that You are interested in knowing more or availing and/or purchasing various products, services that RTSPL or any other third party may offer to /provide to /share with /send to You from time to time through any means including but not limited to telephone, SMS (short messaging service), electronic mail (e-mail), whatsapp or any other messaging service/mobile application or any other physical, electronic or digital means/mode. You hereby agree that RTSPL may contact You either electronically or through phone, to understand Your interest in the selected products and Services and to fulfil Your demand or complete Your application. Further, You also expressly agree and authorize RTSPL, its partners, service providers, vendors and other third parties to contact You for the purpose of (i) offering or inviting Your interest in availing other products or services offered by third parties, or (ii) for sending other marketing campaigns, offers, or any other information either on the Website or through other means including but not limited to telephone, SMS (short messaging service), electronic mail (e-mail), whatsapp or any other messaging service/mobile application or any other physical, electronic or digital means/mode.
2.4. You specifically understand and agree that by using the Website You authorize RTSPL, its affiliates, partners and third parties to contact You for any follow up calls in relation to the Services provided through the Website and/ or for offering or inviting Your interest in availing any other product or service offered by RTSPL or such third parties. You agree and consent to receive communications relating to all of the above on Your phone/mobile number (if any provided) by You on the Website and expressly waive any registration or preference made under DND/NCPR list under the applicable Telecom Regulatory Authority of India (TRAI) regulations.
2.5. You agree and authorize RTSPL to share Your information and make Your details available to its partner banks/financial institutions/lending partners, its group companies, affiliates, vendors, service providers/Facility Providers and other third parties, in so far as required for providing various products and services and/or to provide You with various value-added services, in association with the Services selected by You or generally otherwise. You agree to receive communications through emails, telephone and/or SMS, from RTSPL or third parties. If You request not to receive such communication/marketing material any further, it shall be applicable prospectively only and shall not apply in respect to Your data already shared by RTSPL in accordance with this clause upon Your prior consent.
2.6. You agree and acknowledge that for undertaking any payment and/or financial transaction through the Website, RTSPL may undertake due diligence measures and seek information required for Know-Your- Customer (“KYC”) purpose which as a customer/merchant You are obliged to give in accordance with Applicable Laws. You agree and acknowledge that RTSPL can undertake enhanced due diligence measures (including any documentation), to satisfy itself relating to its due diligence requirements in line with the requirements and obligations under Applicable Laws. You are solely responsible for understanding and complying with all applicable laws of Your specific jurisdiction, including but not limited to the provisions of the RBI Guidelines on Regulation of Payment Aggregators and Payment Gateways, Payment and Settlement Systems Act, 2007, Prevention of Money Laundering Act, 2002, Know Your Customer (KYC) / Anti-Money Laundering (AML) / Combating Financing of Terrorism (CFT) guidelines issued by the Department of Regulation, RBI as may be amended from time to time (the "KYC GUIDELINES") etc., that may be applicable to You in connection with Your business and use of Services.
2.7. You agree and covenant that before the commencement of any Service(s) under these Terms, You shall provide the necessary documents (as determined in RTSPL's sole discretion or when required by Facility Providers or governmental authorities or law enforcement agencies) (“KYC Documents”) to enable RTSPL to conduct the due diligence in respect of inter alia You and Your business / activities. RTSPL shall have the right to share the KYC Documents (or the information therein) and other related documents with the Facility Providers or governmental authorities or law enforcement agencies, as required under the Applicable Laws. You expressly consent RTSPL to rely on the KYC Documents provided by You for providing Services. You further acknowledge and agree that RTSPL reserves the right at all times to monitor, review, retain and/or disclose any information in relation to the Service(s) as necessary pursuant to satisfy any Applicable Laws, legal process or governmental request.
2.8. RTSPL shall have the right to demand from You, any (i) additional KYC Documents and /or (ii) any KYC related or other documents of Your customers or invoices, in its sole discretion and /or as per the Applicable Laws or pursuant to requests from governmental authorities or Facility Providers. Your failure to submit the KYC Documents when requisitioned shall entitle RTSPL to suspend the Services until You submit such KYC Documents to the sole satisfaction of RTSPL.
2.9. Throughout Your use of the Services, You declare that You or Your affiliates and/ or its Beneficial Owner are not a Politically Exposed Person. You shall forthwith inform us in writing if this declaration becomes untrue during any period of Your use of the Services. Capitalised terms used here but not defined shall have the meaning ascribed to them in the KYC Guidelines issued by the RBI, as amended from time to time.
2.10. The usage of the Website may also require You to provide consent for providing Your Personal Information (“PI”) (including but not limited to any personal data or sensitive personal data as defined under Applicable Laws) or to authorize RTSPL to derive Your data/information from any source or public registry, as may be necessary to complete Your profile or Your application on the Website, conduct due diligence on You, undertake KYC checks by itself or any other third party and/or to provide You Services through this Website. RTSPL shall adhere to best industry practices including information security, data protection and privacy law while processing such applications. However, RTSPL shall not be liable to You against any liability or claims which may arise out of such transactions as any such PI is being collected, used, processed and shared with Your explicit consent.
2.11. You agree not to use the Website and/ or Services for any purpose that is unlawful, illegal or forbidden by these Terms, or any local laws that might apply to You. Since the Website is in operation in India, while using the Website and/ or the Services, You shall agree to comply with laws that apply in India. We may, at our sole discretion, at any time and without advance notice or liability, suspend, terminate or restrict Your access to all or any component of the Website and/ or Services.
2.12. You are prohibited from posting or transmitting to or through this Website: (i) any unlawful, threatening, libellous, defamatory, obscene, pornographic or other material or content that would violate rights of publicity and/or privacy or that would violate any law or that harms minors in any way; (ii) any commercial material or content (including, but not limited to, solicitation of funds, advertising, or marketing of any good or services); (iii) any material or content that infringes, misappropriates or violates any copyright, trademark, patent right or other proprietary right of any third party; (iv) contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer resource; (v) threatens the unity, integrity, defense, security or sovereignty of India, friendly relations with foreign states, or public order or causes incitement to the commission of any cognizable offence or prevents investigation of any offence or is insulting to any other nation; (vi) impersonates another person; or (vii) is illegal in any other way. You shall be solely liable for any damages resulting from any violation of the foregoing restrictions, or any other harm resulting from Your posting of content to this Website.
2.13. You represent and warrant that:
You are duly incorporated or established under the laws of Your jurisdiction and have all requisite power and authority to own and operate Your business.
You have the full legal capacity and power to enter into, exercise Your rights under, and perform Your obligations under these Terms.
The execution, delivery and performance of these Terms has been authorized by all necessary corporate and organizational actions including but not limited to board resolution and/or power of attorney and/or letter of authority to bind Your business and Your company/firm/organization.
You have duly accepted these Terms, which form a legal, valid and binding obligation, enforceable in accordance with its clauses.
You do not, and shall not, engage in any activity related to virtual currency, cryptocurrency and other crypto products (like non-fungible tokens or NFTs), prohibited investments for commercial gain or credits that can be monetized, re-sold or converted to physical or digital goods or services or otherwise exit the virtual world. Any breach of this provision shall be subject to immediate suspension or termination of any or all Services, at RTSPL’s sole discretion, and You shall be liable to indemnify RTSPL from the losses arising from such breach.
2.14. You further covenant and agree that You shall ensure that:
Your use of the Services are solely for Your own bona fide activities which are in compliance with the Applicable Laws and also the instructions issued from time to time by the RTSPL and its Facility Providers.
You shall not resell or assign the Services, in whole or in part, or otherwise allow the use of the Services by any third parties or Your affiliates.
Your use of Services does not facilitate any activity which is unlawful, illegal, unauthorised, is carried on with the intent to defraud, or is likely to result in Your unjust enrichment and/or unlawful gain.
2.15. You acknowledge that the Services are of complex nature and require the intervention of the Facility Providers. You acknowledge and agree that RTSPL shall only be liable for acts or omissions which are solely and directly attributable to RTSPL.
2.16. You shall not (whether online or otherwise): (i) describe Yourself as an agent or representative of RTSPL or the Facility Provider; (ii) represent that You have any rights to offer any products or services offered by RTSPL or the Facility Provider; and (iii) make any representations to any third party or give any warranties which may require RTSPL or Facility Provider to undertake to or be liable for, whether directly or indirectly, any obligation and/or responsibility to Your customer or any third party.
3.1. Applicable fees for the provision of Services may be levied by RTSPL from time to time. You agree that the fees shall be charged according to the manner, rates and frequency determined by RTSPL. RTSPL reserves the right to update the amount of the fees charged at its sole discretion.
3.2. Fees are exclusive of applicable taxes and RTSPL will charge such applicable taxes on the fees from time to time. You agree that any statutory variations in applicable taxes during the subsistence of these Terms shall be borne by You.
3.3. We will raise invoices in respect of fees charged for Services provided. Any dispute in respect of an invoice must be communicated by You to Us via a notice no later than ten (10) days from the date of the invoice. RTSPL shall use good faith efforts to reconcile any reasonably disputed amounts.
3.4. For fees deducted upfront before provision of the specific Service, it is agreed that if You deposit applicable taxes under Section 194H of the Income Tax Act, 1961 (in respect of invoices received by You) and furnish to RTSPL Form 16-A in respect of such taxes paid, then RTSPL shall reimburse to You, on a quarterly basis, the amount in respect of such taxes paid. In all other cases, with respect to invoices received by You, at the time of payment of the Fees, You will withhold applicable taxes under Section 194H of the Income Tax Act, 1961 (in case LTDC is provided as per the LTDC issued). You shall deposit the withheld taxes with the government treasury, file the statutorily mandated returns and furnish the requisite tax deduction certificate (Form 16-A) to RTSPL within the timelines prescribed so as to enable RTSPL to obtain full credit for the taxes deducted at source.
3.5. You shall be solely responsible for updating Your GST registration number on the RTSPL dashboard before RTSPL generates the invoice and shall also submit the GST certificate as part of KYC. RTSPL will raise a GST tax invoice and report the transactions in the GST returns based on the information provided by You. The GST returns will be filed as per the statutory timelines, to enable You to avail appropriate input tax credit. RTSPL shall not be responsible for any mistake and or misrepresentation by You in updating the GST number and other particulars as per the GST certificate. Further, any liability raised on RTSPL by the GST authorities due to incorrect information provided by You or deliberate withholding of any statutory information by You shall be recovered by RTSPL from You.
By using the Website, You hereby consent to the use of Your information as we have outlined in our https://razorpay.com/privacy/capital
THIRD PARTY LINKS/OFFERS
This Website may provide links to other websites or resources. Since RTSPL has no control over such third-party websites and resources, You acknowledge and agree that RTSPL is not responsible for the availability of such external sites or resources, and does not endorse and is not responsible or liable for any content, advertising, products or other materials on or available from such sites or resources. You further acknowledge and agree that RTSPL shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such site or resource. Your interaction with any third party accessed through the Website is at your own risk, and RTSPL will have no liability with respect to the acts, omissions, errors, representations, warranties, breaches or negligence of any such third parties or for any personal injuries, death, property damage, or other damages or expenses resulting from your interactions with the third parties.
This Website also offers You access to information primarily about certain financial products/services including, but not restricted, to loan facility, credit cards facility, investment services such as current accounts offered by our lending partners.
DISCLAIMER OF WARRANTY
RTSPL warrants that the Service(s) shall be provided materially in accordance with the services documentation available on the Website. RTSPL warrants that the Service(s) will perform in all material respects in accordance with these Terms. To the maximum extent permitted by Applicable Laws and except as stated in these Terms, the Services are provided on an “as is” basis. You acknowledge that RTSPL does not warrant that the Service(s)s will be uninterrupted or error free or fit for Your specific business purposes.
LIMITATION OF LIABILITY
8.2. Notwithstanding anything under these Terms, RTSPL’s aggregate liability and that of its affiliates, officers, employees and agents relating to the Service(s), will not exceed an amount equal to one (1) month fees paid by You for the specific Service(s) giving rise to the liability. RTSPL’s liability under or in connection with Terms will be proportionately reduced to the extent any loss or damage is contributed to by You or Your third party providers
You agree to indemnify and hold RTSPL (and its officers, affiliates, group company, directors, agents and employees) harmless from any and against all claims, whether or not brought by third parties, causes of action, demands, recoveries, losses, damages, fines, penalties or other costs or expenses of any kind or nature, including reasonable attorneys' fees, or arising out of or related to Your breach of these Terms, your violation of any Applicable Laws or the rights of a third party, or Your use of the Website or any disputes between You and any third party.
Any failure or delay by RTSPL to enforce or exercise any provision of these Terms, or any related right, shall not constitute a waiver by RTSPL of that provision or right. The exercise of one or more of RTSPL’s rights hereunder shall not be a waiver of, or preclude the exercise of, any rights or remedies available to RTSPL under these Terms or in law or at equity. Any waiver of any provision shall only be effective if made in writing and executed by a duly authorized officer of RTSPL.
If performance of Services/Website by RTSPL is prevented, restricted, delayed or interfered with by reason of labour disputes, strikes, acts of God, epidemic, pandemic, floods, lightning, severe weather, shortages of materials, rationing, inducement of any virus, malware, trojan or other disruptive mechanisms, any event of hacking or illegal usage of the Website, utility or communication failures, earthquakes, war, revolution, acts of terrorism, civil commotion, acts of public enemies, blockade, embargo or any law, order, proclamation, regulation, ordinance, demand or requirement having legal effect of any government, regulatory or any judicial authority or representative of any such government, or any other act whatsoever, whether similar or dissimilar to those referred to in this clause, which are beyond the reasonable control of RTSPL, then RTSPL shall be excused and discharged from such performance to the extent of and during the period of such force majeure event, and such non-performance shall, in no manner whosoever, amount to a breach by RTSPL of its obligations herein or incur any legal liability on RTSPL.
ANTI BRIBERY AND SANCTIONS LAWS
You agree to comply with all applicable anti-bribery and anti-corruption laws which prohibit officials, representatives, agents or any other person associated with or acting on behalf of You from giving, offering, promising to offer, receiving/ accepting or acting in any other manner so as to induce a payment, gift, hospitality or anything else of value (either directly or indirectly) whether from within the country or from abroad to government officials, publics servants, regulatory bodies, judicial authorities, persons in positions of authority, elected or contesting electoral candidates, political parties or office bearers thereof or any other third party or person in order to obtain an improper commercial/ business advantage of any kind. Government officials include any government employee, candidate for public office, an employee of government-owned or government–controlled companies, public international organisations and political parties. You also agree not to give, offer, pay, promise or authorise to give or pay, directly, indirectly or through any other person, of anything of value to anybody for the purpose of inducing or rewarding any favourable action or influencing any decision in Your favour.
13.1 You may not assign or otherwise transfer Your rights or obligations under these Terms. RTSPL may assign its rights and duties under these Terms without any such assignment being considered a change to the Terms and without any notice to You. If we fail to act on your breach or anyone else's breach on any occasion, we are not waiving our right to act with respect to future or similar breaches. Additional terms applicable to the Services provided by RTSPL or its affiliates are as under:
The laws of India, without regard to its conflict of laws, rules, will govern these Terms, as well as Your and Our observance of the same. If You take any legal action relating to Your use of the Website or these Terms, You agree to file such action only in the courts located in Bangalore, India. In any such action that We may initiate, the prevailing party will be entitled to recover all legal expenses incurred in connection with the legal action, including but not limited to costs, both taxable and non-taxable, and reasonable attorney fees. You acknowledge that You have read and have understood these Terms, and that these Terms have the same force and effect as a signed agreement. This clause shall survive termination of the Terms.
Without prejudice to any other rights or remedies RTSPL may have, You hereby agree and confirm that RTSPL shall have the right to set-off by whatever means the whole or any part of Your liability to RTSPL under these Terms (or any other agreement between You and RTSPL or its affiliates) against any funds, sums or other amounts credited to, or owing to, You under these Terms (or any other agreement between You and RTSPL or its affiliates). You agree that RTSPL may exercise the right of set-off at any time, without any prior notice to You. In the event such set-off does not fully reimburse RTSPL for the liability owed, You shall pay RTSPL a sum equal to any shortfall thereof.
You shall not (whether on-line or otherwise): (i) describe Yourself as an agent or representative of RTSPL or any Facility Provider; (ii) represent that You have any rights to offer any products or services offered by RTSPL or the Facility Provider; and (iii) make any representations to Your customer or any third party or give any warranties which may require RTSPL or Facility Provider to undertake to or be liable for, whether directly or indirectly, any obligation and/or responsibility to customer or any third party.
Some of the Services may be supported by advertising revenue and may display advertisements and promotional material. These advertisements may be targeted to the content of information stored on the Services, queries made through the Services or other information. The manner, mode and extent of advertising by RTSPL are subject to change without any specific notice to You. In consideration for RTSPL granting You access to and use of the Services, You agree that RTSPL may place such advertisements on the Services through Website, print media, electronic media, and social media advertising platforms etc.
SUSPENSION AND TERMINATION
15.1 Notwithstanding anything to the contrary, RTSPL shall have the right to immediately suspend Services to You, without any liability to You, in the event of the following:
You breach any clause of these Terms.
You facilitate any transaction which is unlawful.
RTSPL receives instructions from Facility Providers or governmental authorities or law enforcement agencies to either suspend the Services, or part thereof, or directs to suspend the Services or part thereof regardless of whether there is pending investigation/enquiry into any alleged illegal/unlawful activities.
RTSPL is of the opinion that there are suspicious circumstances surrounding Your activities.
You materially change the type of the products / services provided to end customers and as declared on the onboarding form, without obtaining RTSPL’s prior written permission to use the Services for the new or changed types of services / products, or it is discovered by RTSPL that You provided substantially misleading and / or false information about Your products / services as part of the onboarding activities
RTSPL in its sole discretion determines that Your activities expose RTSPL to risks which are unacceptable to RTSPL.
RTSPL in its sole discretion is required to do so due to regulatory changes impacting the Services.
15.2 These Terms are effective upon the date You first access or use the Services and continue until terminated by You or RTSPL. We may terminate these Terms at any time for any reason (including, without limitation, for any activity that may create harm or loss to the goodwill of RTSPL). Where Applicable Laws requires advance notice of termination to be provided, we will, prior to termination, provide You with the required advance notice of termination.
15.3. Termination does not immediately relieve You of obligations incurred by You under these Terms. Upon termination, You agree to stop using the Services. Your continued or renewed use of the Services after termination serves to renew Your consent to the Terms. In addition, upon termination You understand and agree that We will not be liable to You for compensation, reimbursement, or damages related to Your use of the Services, or any termination or suspension of the Services or deletion of Your information or account data; and You will still liable to us for any fees or fines, or other financial obligation incurred by You or through Your use of the Services prior to termination.
Loan Facilitation Services is a proposition enabled by Razorpay Tech Solutions Private Limited ("RTSPL") on the dashboards or on our websites (together referred to as the “Dashboard"), under which RTSPL facilitates the loan or credit lines through certain financing partner/lender(s) ("Lending Partners") to selected customers of RTSPL or its affiliates ("You") in accordance with the terms of relevant loan products or financing schemes being made available by such Lending Partners to You ("Loan Facilitation Services"). You will be offered the relevant loan products/credit lines ("Loan Products") as part of the Loan Facilitation Services only if you are eligible to avail such loan products, whose eligibility shall be determined by the Lending Partners, however the decision on Your acceptance as a Borrower, loan sanction and subsequent disbursals shall rest solely with the Lending Partners only
By registering and using the Loan Facilitation Services, you hereby represent and warrant to RTSPL and the Lending Partner that you are 18 years of age or older, and that you have the authority and capacity to avail the Loan Products being offered through the Loan Facilitation Services and agree to abide by these terms and conditions.
Presently, the Lending Partners are Gromor Finance Private Limited & NDX P2P Private Limited. RTSPL makes no representations or warranties about the websites of the Lending Partners. RTSPL does not endorse, adopt, or otherwise accept any responsibility for the content or use of those websites.
Terms of Service for Loan Facilitation Services
RTSPL shall verify your identity whereby RTSPL will retain and share with credit bureaus and other authorised financial institutions the required personal identifiable information about you to facilitate your loan application.
RTSPL shall share your details with Lending Partners to assist you to know about the Loan Products.
RTSPL shall provide you with customized recommendations and personalized offers of the Loan Products of the Lending Partners.
RTSPL shall send to you information/analysis/reports/personalized offers via email, text, SMS, WhatsApp message, telephonic call or online display or other means of delivery in RTSPL’s reasonable sole discretion.
RTSPL shall collect KYC and related documents and information for submitting to the Lending Partners for them to run their risk engines and to comply with the KYC obligations and underwriting process.
RTSPL shall act as a collection/recovery agent of the Lending Partners/ entities authorized by Lending Partners with respect to the Loan Products availed by you.
You hereby acknowledge and confirm that for repayment of loans: Your positive balance, as maintained by You with with RTSPL’s affiliates, if any, shall be used for purposes of repayment collections, in case NACH mandate has been provided by you, if any, fails.
Any complaints regarding Loan Facilitation Services should be immediately informed to the Grievance cum Nodal Officer at the coordinates mentioned below in writing or by way of raising a grievance ticket through the hyperlink mentioned below:
Mr. Nitish Garg- Senior Director
Razorpay Tech Solutions Private Limited
1st Floor, SJR Cyber, 22, Laskar Hosur Road, Adugodi, Bangalore – 560030
Grievances portal: https://x.razorpay.com/