Partners - General Terms of Use (Singapore)

PARTNER TERMS AND CONDITIONS

THIS DOCUMENT CONSTITUTES A COMPUTER-GENERATED ELECTRONIC RECORD CREATED AND MAINTAINED IN ACCORDANCE WITH THE ELECTRONIC TRANSACTIONS ACT 2010 OF SINGAPORE (AS AMENDED FROM TIME TO TIME) AND DOES NOT REQUIRE ANY PHYSICAL OR DIGITAL SIGNATURES FOR ITS VALIDITY OR ENFORCEABILITY.

These Partner Terms and Conditions (the “Terms”) sets out the terms and conditions governing participation in the Razorpay Partnership Program (defined below) and is a legally binding contract between Razorpay International Services Pte. Ltd., a company incorporated in Singapore and having its registered office at 4 Shenton Way, #14-03, SGX Centre II, Singapore 068807 (hereinafter referred to as “Razorpay”, “we”, “us”, or “our”), and any individual or legal entity that accesses, registers for, or uses the Razorpay Partnership Program (hereinafter referred to as the “Partner”, “you”, or “your”).

By accessing, registering for, or using the Razorpay Partnership Program or any related services, you acknowledge that you have read, understood, and agree to be bound by these Terms and all other terms, policies, and guidelines incorporated herein by reference. Your continued participation in or use of the Razorpay Partnership Program constitutes your ongoing acceptance of these Terms. Razorpay reserves the right, at its sole discretion, to modify, amend, or update these Terms at any time. Any such modification shall take effect immediately upon being posted on Razorpay’s designated website or platform, unless otherwise specified. Your continued access to or use of the Razorpay Partnership Program after the date of such posting shall constitute your deemed acceptance of the modified Terms. If you do not agree to the revised Terms, you must discontinue your participation in the Program and cease using the related services.

DEFINITION AND INTERPRETATION
1. For the purposes of these Terms, the following capitalised terms shall have the meanings set out below. Words importing the singular shall include the plural and vice versa. Headings are for convenience only and shall not affect the interpretation of these Terms.:
  1. “Affiliate” means, with respect to a Party, any entity that directly or indirectly controls, is controlled by, or is under common control with that Party. “Control” (including the terms controlled by and under common control with) refers to the direct or indirect ability to direct or cause the direction of the management or policies of such entity, whether through ownership of voting securities, by contract, or otherwise.;
  2. “Applicable Laws” means all laws, statutes, regulations, rules, ordinances, by-laws, notifications, circulars, guidelines, directives, policies, judgments, orders, decrees, or other governmental restrictions or determinations having the force of law, issued or enacted by any competent governmental or regulatory authority [including, where applicable, the Monetary Authority of Singapore (“MAS”)] that are in effect at the relevant time.;
  3. “Buy Rate” means the base price of Products as communicated by Razorpay to the Partner;
  4. “Commission” means the monetary consideration payable to You by Razorpay in accordance with these Terms.
  5. “Customer” means the customers of the Referred Merchant who make payments to the Referred Merchants in consideration for goods / services availed from the Referred Merchant.
  6. “Dashboard” means a Razorpay owned and established electronic information management tool that tracks, displays and stores metrics and data points.
  7. “Government” shall mean any department, agency, instrumentality, subdivision or other body of any federal, regional, or municipal government (including the Government of Singapore), financial sector regulator (like MAS), any commercial or similar entities that the government controls or owns (whether partially or completely), including any state-owned and state-operated companies or enterprises;
  8. “Information” shall mean and include (i) details about the know-how, Intellectual Property, technologies, concepts, ideas related to the business of the Parties, (ii) products, curricula, software, processes, technical data, logs, and any matter and/or product in the research stage including the nature and results thereof, (iii) information on processes, formulas, content creation, techniques, compilation, analysis, records, and reports relating to financial, and operational data in respect of the Party and its users, agents, hosts, partners, distributors, employees, consultants, (iv) information on the Company’s computer databases, computer software of the Company and any databases maintained by the Partner, (v) Party’s marketing techniques, marketing documents, marketing plans and arrangements, mailing lists, sales strategy, pricing and discount policies, (vi) financial information and support contracts whether reduced to writing or not, (vii) remuneration and commissions of employees and consultants of the Parties, (viii) details of users or clients, actual and potential contracts or assets of the Parties,) and (ix) any other information as is deemed to be ‘confidential information’ by the Company from time to time;
  9. “Intellectual Property” means data, information, inventions, intellectual properties (including patents, trademarks, copyrights, design and trade secrets), “know-how”, new uses and processes, and any other intellectual property right, asset or form, including, but not limited to, analytical methods, procedures and techniques, research, procedure manuals, financial information, computer technical expertise, software and moral rights.
  10. “Losses” shall mean and include all direct charges, losses, claims, costs, expenses, and damages (whether or not resulting from third party claims), levies, including interests and penalties with respect thereto and out-of-pocket expenses, including reasonable attorneys’ and accountants’ fees and other consultants’ fees and disbursements;
  11. “Merchant” are the customers of the Company availing any of its products and services by executing a separate agreement which states the terms and conditions between the Merchant and the Company;
  12. “Merchant Price” shall mean the charges associated with the Products paid by the Referred Merchants to the Company.
  13. “Products” shall mean the product / services offering of the Company which the Partner shall offer to the Referral Leads in accordance with the terms of these Termst.
  14. “Razorpay Fees” means the consideration paid by the Referral Leads for availing Products.
  15. “Razorpay Partnership Program” or “Program” is a referral program through which a Partner can offer the Products to its Referral Leads in exchange for certain Commission.
  16. “Referral Leads” shall mean the client or the lead referred by the Partner to the Company.
  17. “Referred Merchants” shall mean those Referral Leads that are onboarded as a Merchant by the Company.
  18. “Tax” shall mean any and all forms of direct and indirect taxes with reference to income, profits, gains, net wealth, asset values, turnover, gross receipts including but not limited to all duties (including stamp duties), withholding tax, excise, customs, service tax, value added tax, goods and sales tax, charges, fees, levies or other similar assessments by or payable to a Government (including any interest, fines, penalties, assessments, or additions to tax);
  19. “Transaction” means an order placed by a Customer for purchase of goods / services from a Referred Merchant.
  20. “Transaction Amount” means the amount paid by a Customer in connection with a Transaction.
OBLIGATIONS OF THE PARTNER
1. The Partner agrees to provide its referral services and/or any other services/activities as described under these Terms and as may be communicated by Razorpay from time to time (“Services”). Razorpay retains the sole discretion to determine whether to engage with any Referral Lead and whether to onboard such Referral Lead as a merchant on its platform.
2. Razorpay may, from time to time, update or modify the scope of the Services or the operation of the Razorpay Partnership Program. Continued participation in the Razorpay Partnership Program after such modification shall constitute the Partner’s deemed acceptance of the updated terms of participation.
3. The Partner shall not refer itself or its Affiliates as a Referral Lead to the Company. The Partner agrees that no Commission is payable by the Company to the Partner in such cases.
4. The Partner shall render the Services in a professional, ethical, timely and efficient manner and based on the instructions and specifications of the Company in accordance with these Terms, Applicable Laws and best industry standards.
5. The Partner shall implement requisite validations and checks to ensure that the Referral Leads provided to the Company do not facilitate the offer, sale, or purchase of prohibited products and/or services enumerated in Schedule I below (as may be updated from time to time).
6. Razorpay shall own all data and information (including any Referral Lead or merchant data) generated in connection with or as a result of the Razorpay Partnership Program. Razorpay and its Affiliates may use such data for internal analytics, product development, marketing, and upselling their products or services, subject to Applicable Laws and Razorpay’s privacy policies.
7. The Partner represents and warrants that, to the best of its knowledge and after conducting reasonable and diligent inquiries, none of the Referral Leads have expressed or indicated, either directly or indirectly, that they do not wish to be contacted by third parties for the promotion of any products or services. The Partner further agrees to immediately notify the Company if it becomes aware of any such preference expressed by a Referral Lead.
8. In addition to the obligations set out elsewhere in these Terms, the Partner agrees that it shall:
  1. not disparage the Company or otherwise take any action which could reasonably be expected to adversely affect the Company’s, its Affiliates’, their respective directors’, or their respective shareholders’ reputation, at any time;
  2. obtain, at its own cost, all the requisite tools, resources and/or assets for participating in the Razorpay Partnership Program or providing the Services to the Company;
  3. provide the Company with all consent, access, information and documents in connection with the Services provided under these Terms;
CONSIDERATION
1. In consideration of the Services provided by the Partner, the Partner shall be entitled to receive Commission as mutually agreed between the Parties in writing. The Partner acknowledges and agrees that payment of Commission by the Company is solely based on the Transactions carried out for the Referred Merchants and not merely by virtue of providing Referral Leads to the Company. It is hereby clarified that no Commission will be due or payable by Razorpay to the Partner for Referral Leads that are existing Merchants of Razorpay.
2. The Partner shall not be eligible for any Commission whatsoever unless the Partner communicates the correct pricing to the Referred Merchants as communicated by Razorpay to the Partner. It is hereby clarified that Commission is not payable to the Partner for those Transactions resulting in refunds.
3. The Partner agrees and acknowledges that Razorpay reserves a right to withhold the Commission in the event of Partner’s breach of Applicable Laws with respect to any taxes.
INVOICING
1. The Partner shall raise invoices to the Company for Commissions on a monthly basis, no later than the 7th day of the following month. Subject to confirmation of the invoice by the Company, the Company shall process payment within 30 (thirty) days of receipt of a valid and undisputed invoice. The Company shall use good faith efforts to reconcile any reasonably disputed amounts. The disputed amount shall be paid within 30 (thirty) days of the resolution of such dispute either resolved mutually between the Parties or in accordance with Clause 10.1 as the case may be.
2. The Company shall remit the Commission, subject to withholding Taxes under Applicable Laws, to the designated bank account of the Partner.
3. Razorpay will release any applicable Commission only upon receipt of a valid tax invoice compliant with the requirements of the Goods and Services Tax Act 1993 of Singapore (as amended from time to time), together with the Partner’s valid GST registration number and any other supporting documentation that Razorpay may reasonably require. The Partner is solely responsible for complying with all applicable tax and GST obligations, including the timely filing of GST returns with the Inland Revenue Authority of Singapore (IRAS) and payment of all taxes due. The Partner must ensure that any GST input tax credit claimed by Razorpay remains available and valid under Applicable Laws. If any GST input tax credit available to Razorpay is denied, delayed, or disallowed due to any non-compliance, omission, or default on the part of the Partner (including failure to file returns, issue compliant invoices, or remit GST to IRAS), Razorpay shall be entitled to recover from the Partner the corresponding amount of such loss, including any associated tax, interest, or penalties incurred.
INTELLECTUAL PROPERTY RIGHTS
1. Razorpay and its Affiliates retain all rights, title, and interest in and to their respective intellectual property, including but not limited to software, application programming interfaces (APIs), platforms, technology, trademarks, trade names, logos, and other proprietary materials, whether pre-existing or independently developed (collectively, “Razorpay IP”).
2. The Partner is granted a limited, non-exclusive, non-transferable, and revocable right to use Razorpay IP solely for the purpose of participating in the Razorpay Partnership Program and in accordance with these Terms. No other rights, title, or interest in Razorpay IP are granted to the Partner, whether by implication, estoppel, or otherwise.
3. Razorpay’s ownership of its intellectual property and the Partner’s obligations under this section shall survive the termination or expiry of these Terms.
REPRESENTATIONS AND WARRANTIES
1. By participating in the Razorpay Partnership Program, the Partner represents, warrants, and undertakes that:
  1. it is duly organized and validly existing under Applicable Laws;
  2. it has the power and authority by the board to execute (whenever requested in this regard the board resolution to be provided), deliver and perform its obligations under these Terms;
  3. Participation in the Program and performance of the Partner’s obligations under these Terms do not and will not violate or conflict (a) any Applicable Law or governmental order binding upon the Partner; or (b) any agreement or arrangement to which the Partner is a party.
  4. The Partner’s personnel, agents, or representatives possess the requisite skills, experience, qualifications, training, and resources (including technological capability) to perform the Services in accordance with these Terms and with generally accepted industry standards.
  5. The Partner shall at all times provide true, accurate, and complete information to Razorpay, including in any electronic communication or data submission. Razorpay shall be entitled to rely upon the accuracy and completeness of such information.
  6. The Partner represents and warrants that the terms of its engagement with each Referral Lead (including any applicable privacy policies or consent forms) expressly authorize the Partner to share the Referral Lead’s information, documentation, and consents with Razorpay as contemplated under these Terms.
INDEMNITY AND LIMITATION OF LIABILITY
1. The Partner shall indemnify and keep indemnified and otherwise save, defend and hold harmless, the Company, its Affiliates, directors, employees, agents, consultants, representatives (“Company Indemnified Parties”) from and against all Losses accrued, suffered or incurred due to (a) any breach, violation or non-compliance by the Partner of Applicable Laws; (b) any breach of representations, warranties and covenants of these Terms by the Partner; (c) any of the representations and warranties provided by the Partner being false, inaccurate or misleading; (d) unauthorized disclosure, threatened disclosure or unauthorized use of Information; (e) any negligence, fraud, or wilful misconduct by the Partner or any of its personnel; (f) the infringement or alleged infringement caused by the Partner of any third party Intellectual Property rights; and/or (g) any claims arising out of interactions between the Partner and Referral Leads and / or Referred Merchants.
2. Without prejudice to Clause 7.1, the Company Indemnified Party(ies) shall be entitled to any other rights or remedies in law or equity including specific performance, rescission, restitution or injunctive relief.
3. Neither Party shall be liable to the other Party for any indirect, special, consequential or incidental damages, however caused, even if advised of the possibility of such damages.
4. The aggregate liability of the Company under these Terms for any Losses, claims, disputes, fines, failures of any nature whatsoever shall be limited to SGD 10,000/- (Singapore Dollars Ten Thousand only).
TERM, TERMINATION AND SURVIVAL
1. These Terms take effect from the date the Partner first accesses or participates in the Razorpay Partnership Program and shall remain in force until terminated in accordance with these Terms (the “Term”)..
2. Termination for convenience: Razorpay may, at its sole discretion, terminate or suspend the Partner’s participation in the Program for convenience by providing thirty (30) days’ prior notice through email or any other reasonable electronic means.
3. Termination for Cause: Notwithstanding anything stated hereinabove, either Party may terminate these Terms, forthwith, by providing a written notice to the other Party, in the following circumstances:
  1. any breach of these Terms or Applicable Laws
  2. by the other Party and such breach remains uncured for 10 (ten) days from the date of its first occurrence, or if the breach is incurable then immediately; or
  3. in case of any breach or wilful misconduct, fraud or negligence by the other Party in connection with performance of Services under these Terms; or
  4. breach of the obligations of the other Party set forth in Clause 6;
  5. the infringement by the other Party of any third-party Intellectual Property;
  6. if any of the representations or warranties provided by the other Party are found to be incorrect, untrue or misleading, in any respect whatsoever.
4. Immediate termination: The Company shall be entitled to immediately suspend the Partner’s participation to the Razorpay Partnership Program in its sole discretion without any notice period in the following events:
  1. The Company is of the opinion that there are suspicious circumstances surrounding the Partner’s activities.
  2. the Company in its sole discretion determines that the Partner’s activities expose Razorpay to risks which are unacceptable to Razorpay.
  3. the Company in its sole discretion is required to do so due to regulatory changes impacting the Razorpay Partnership Program.
5. Effects of Termination: Upon termination or expiry of these Terms:
  1. all rights granted to the Partner under these Terms shall immediately cease;
  2. Razorpay shall not be obligated to pay any further Commission except those already accrued and approved prior to termination;
  3. the Partner shall immediately discontinue any use of, or reference to, the Razorpay name, trademarks, and the Razorpay Partnership Program.
  4. the Partner shall promptly return or permanently delete all confidential or proprietary Information belonging to Razorpay, and certify such deletion upon request; and
  5. if any advance payments have been made for Services not rendered, the Partner shall refund such amounts promptly (and no later than 7 (seven) days from the date of termination) to Razorpay.
6. Survival: Notwithstanding the above, the provisions of Clauses 5 (Intellectual Property Rights), 6 (Representations and Warranties), 7 (Indemnification and Limitation of Liability), 8.5 (Effects of Termination), 8.6 (Survival), 9 (Confidential Information), and 10 (Miscellaneous) shall survive the expiry or earlier termination of these Terms. Any provision and obligation of the Parties relating to or governing their acts, which expressly or by its nature survives such termination or expiration, shall remain in full force and effect, until it is satisfied in full or by its nature expires.
CONFIDENTIAL INFORMATION
1. The Parties shall not at any time, either during the Term or thereafter, use, disclose, disseminate or communicate to any Person whatsoever any Information which the receiving Party has or of which the receiving Party may have had access to while providing the Services, except – (i) as authorized by the disclosing Party by way of written consent or (ii) pursuant to a valid binding order by a court of competent jurisdiction, provided that the receiving Party shall give prior written notice in this regard to the disclosing Party so that the disclosing Party may seek a protective order or other appropriate remedy.
2. The receiving Party may disclose the Information only to its employees, agents, and consultants on a ‘need to know’ basis. Prior to any disclosure of such Information to any such employee, agent, or consultant, such employee, agent, or consultant, shall be made aware of the confidential nature of the Information and shall be bound by a non- disclosure agreement . In any event, the receiving Party shall be responsible for any breach of the terms and conditions of these Terms by any of its employees, agents, or consultants.
3. The receiving Party agrees that any knowledge acquired by the receiving Party from such Information or otherwise through its engagement shall be used by the receiving Party for the purpose of providing Services.
4. The confidentiality obligations stipulated in these Terms will not extend to any Information which (i) was freely available in the public domain prior to the disclosure by disclosing Party to the receiving Party or becomes available in the public domain through no fault or negligence of the receiving Party or its employees or agents; (ii) was rightfully in possession of or known to the receiving Party without any obligation of confidentiality prior to receiving it from the disclosing Party; (iii) is received by the receiving Party from a third party, without any breach of confidentiality obligations; (iv) is independently developed by the receiving Party without recourse to the Information of the disclosing Party and such independent development can be shown by documentary evidence.
5. Subject to its obligations under Applicable Laws, upon termination or expiry of these Terms, the receiving Party shall promptly return/destroy all the Information to the disclosing Party. The receiving Party may retain a copy of the disclosing Party’s Information for compliance of its obligations pursuant to Applicable Laws or a bonafide internal compliance or retention policy.
6. Information disclosed under these Terms shall remain confidential for a period of 2 (two) years after expiry of the Term or earlier termination of these Terms.
MISCELLANEOUS
1. Governing Law and Jurisdiction:
  1. Governing Law: These Terms shall be governed in accordance with the laws of Singapore. The courts of Singapore shall have exclusive jurisdiction in respect of any such disputes or claims.
  2. Interim Relief: Nothing shall preclude any Party from seeking interim or permanent equitable or injunctive relief. The pursuit of equitable or injunctive relief shall not be a waiver of the duty of the Parties to pursue any remedy (including for monetary damages).
2. Relationship of Parties: The Partner is an independent contractor of the Company. Nothing in these Terms shall constitute the Parties as joint venture partners, agents, employees or acting as other than independent contractors.
3. Use of logo: Neither Party shall be entitled to use the name and logo of the other Party for the purpose of business promotion and development, whether in sales or marketing documents, presentations and other materials or otherwise, without the prior written consent of such other Party, other than as agreed under these Terms
4. Notices: Except as otherwise provided in these Terms, a notice or other communication given under or in connection with these Terms must be (a) in writing, (b) in the English language, and (c) sent by (i) e-mail and (ii) personal delivery or by courier or registered post to address as set out below:
  
  Name of Party Email ID Address
  
  The Company To – legal@razorpay.com 4 Shenton Way, #14-03, SGX Centre II- Singapore (068807)
  
  or such other notified address as a Party may, by written notice to the other Party, substitute for its notified address set out above.
5. Delay or Omission: No delay or omission in exercise of any right, power or remedy accruing to any Party, upon any breach or default of any Party under the Terms, shall impair any such right, power or remedy of any Party nor shall it be construed to be a waiver of any such breach or default, or an acquiescence therein, or of any similar breach or default thereafter occurring.
6. Amendment: No modification, amendment or waiver of any of the provisions of these Terms shall be effective unless made in writing specifically referring to these Terms and duly signed by each of the Parties.
7. Severability: If any provision of these Terms is held to be illegal, invalid, or unenforceable under any present or future law by a court of competent jurisdiction, it is the intention of the Parties that such provision be reduced in scope by the court only to the extent deemed necessary by that court to render the provision reasonable and enforceable. the Parties shall mutually agree to provide a legal, valid, and enforceable provision as similar in commercial terms and effect to such illegal, invalid or unenforceable provision as may be possible.
8. Entire Agreement: This Terms, together with its schedules, constitutes the complete and final understanding between the Parties concerning its subject matter and supersedes all prior agreements, representations, or understandings, whether written or oral, including any term sheet or memorandum of understanding. These Terms and its schedules shall be read together and construed harmoniously to give full effect to their provisions..
9. Audit: The Company at all times, reserves the right to demand and verify the authorisations sought by the Partners, as the case may be. Additionally, Razorpay reserves a right, in our sole discretion to revoke or terminate the Partner’s participation in Razorpay Partnership Program (a) if there is any discrepancy with respect to consent/ authorisation; or (b) in case it is required to do so under Applicable Laws/ direction from any governmental authority.
10. Assignment: Neither Party may assign their rights and obligations under these Terms without the other Party’s consent, provided that the Company may assign any of its rights under these Terms to any of its Affiliates without obtaining the prior written consent of the Partner.

Schedule I

Prohibited Products and Services

Adult goods and services which includes pornography and other sexually suggestive materials (including literature, imagery and other media); escort or prostitution services; Website access and/or Website memberships of pornography or illegal sites;
Except where expressly permitted under a valid license, alcohol includes alcoholic beverages such as beer, liquor, wine, or champagne.
Body parts which include organs or other body parts;
Bulk marketing tools which include email lists, Software, or other products enabling unsolicited email messages (spam);
Cable descramblers and black boxes which includes devices intended to obtain cable and satellite signals for free;
Child pornography which includes pornographic materials involving minors;
Copyright unlocking devices which include Mod chips or other devices designed to circumvent copyright protection;
Copyrighted media which includes unauthorized copies of books, music, movies, and other licensed or protected materials;
Copyrighted Software which includes unauthorized copies of Software, video games and other licensed or protected materials, including OEM or bundled Software;
Counterfeit and unauthorized goods which includes replicas or imitations of designer goods; items without a celebrity endorsement that would normally require such an association; fake autographs, counterfeit stamps, and other potentially unauthorized goods;
Drugs and drug paraphernalia which includes illegal drugs and drug accessories, including herbal drugs like salvia and magic mushrooms;
Drug test circumvention aids which include drug cleansing shakes, urine test additives, and related items;
Endangered species which includes plants, animals or other organisms (including product derivatives) in danger of extinction;
Gaming/gambling which includes lottery tickets, sports bets, memberships/ enrolment in online gambling sites, and related content;
Government IDs or documents which includes fake IDs, passports, diplomas, and noble titles;
Hacking and cracking materials which includes manuals, how-to guides, information, or equipment enabling illegal access to Software, servers, website, or other protected property;
Illegal goods which include materials, products, or information promoting illegal goods or enabling illegal acts;
Miracle cures which include unsubstantiated cures, remedies or other items marketed as quick health fixes;
Offensive goods which include literature, products or other materials that:
1. Defame or slander any person or groups of people based on race, ethnicity, national origin, religion, sex, or other factors;
2. Encourage or incite violent acts; or
3. Promote intolerance or hatred.
Offensive goods, crime which includes crime scene photos or items, such as personal belongings, associated with criminals;
Pyrotechnic devices, combustibles, corrosives and hazardous materials which includes explosives and related goods; toxic, flammable, and radioactive materials and substances;
Regulated goods which includes air bags; batteries containing mercury; Freon or similar substances/refrigerants; chemical/industrial solvents; government uniforms; car titles; license plates; police badges and law enforcement equipment; lock-picking devices; pesticides; postage meters; recalled items; slot machines; surveillance equipment; goods regulated by government or other agency specifications;
Securities which include government bonds or related financial products;
Tobacco and cigarettes which includes cigarettes, cigars, chewing tobacco, and related products;
Traffic devices which include radar detectors/jammers, license plate covers, traffic signal changers, and related products;
Weapons which include firearms, ammunition, knives, brass knuckles, gun parts, and other armaments;
Wholesale currency which includes discounted currencies or currency exchanges;
Live animals or hides/skins/teeth, nails and other parts etc. of animals;
Multi-Level Marketing collection fees;
Matrix sites or sites using a matrix scheme approach;
Offering Work-at-home approach and/or Work-at-home information; with an intention to deceive;
Drop-shipped merchandise;
Any product or service which is not in compliance with all Applicable Laws and regulations whether federal, state, local or international, including the laws of India;
Merchant providing services that have the potential of casting the Payment Gateway Facilitators in a poor light and/or that may be prone to Buy & Deny attitude of the cardholders when billed (e.g., adult material/ Mature content/Escort services/ friend finders) and thus leading to chargeback and fraud losses;
Businesses or website that operate within the scope of laws which are not absolutely clear or are ambiguous in nature (e.g., Web-based telephony, Website supplying medicines or controlled substances, website that promise online matchmaking);
Businesses out rightly banned by law (e.g., Betting & Gambling/ publications or content that is likely to be interpreted by the authorities as leading to moral turpitude or decadence or incite caste/communal tensions, lotteries/sweepstakes & games of chance;
Merchants who deal in intangible goods/ services (e.g. Software download/ Health/ Beauty Products), and businesses involved in pyramid marketing schemes or get-rich-quick schemes and any other product or Service, which in the sole opinion of either the Partner Bank or the Acquiring Bank, is detrimental to the image and interests of either of them / both of them, as communicated by either of them/ both of them to the Merchant from time to time. This shall be without prejudice to any other terms & conditions mentioned in these Terms;
Mailing lists;
Virtual currency, cryptocurrency and other crypto products (like non-fungible tokens or NFTs), prohibited investments for commercial gain or credits that can be monetized, re-sold or converted to physical or digital goods or services or otherwise exit the virtual world;
Money laundering services;
Database providers (for tele-callers);
Bidding/Auction houses;
Activities prohibited by the Telecom Regulatory Authority of India;
Any other activities prohibited by Applicable Laws;
Entities operating as chit funds/ nidhi companies (except government or public sector unit (PSU) entities);
Unregulated/ unlicensed money service business (MSB) or money and value transfer services (MVTS) like exchange houses, remittance agents or individuals running such businesses in jurisdictions that require license for such businesses.

The above list is subject to additions / changes by Razorpay, based on instructions received from Facility Providers, without any prior intimation to you.

Name of Party	Email ID	Address
The Company	To – legal@razorpay.com	4 Shenton Way, #14-03, SGX Centre II- Singapore (068807)