Privacy Policy

Introduction to Privacy Policy

By visiting and/or accessing our website www.razorpay.com or the Merchant portal at www.ezetap.com/portal or by using our services through the mobile application Ezetap (“App”) or the Website, (collectively “Platforms”), you agree to be bound by the terms of this Privacy Policy. For the purpose of this Privacy Policy, the term “Us”, “We”, or the “Company” refers to Ezetap Mobile Solutions Private Limited. The term “You” or “User” refers to the end user. This Privacy Policy is a part of the Terms of Use available at www.ezetap.com and all terms defined in the Terms of Use have the same meaning used here in this Privacy Policy.

The term "PERSONAL INFORMATION" means information that you provide to us which personally identifies you to be contacted or identified, such as your name, phone number, email address, and any other data that is tied to such information. Our practices and procedures in relation to the collection and use of Personal Information have been set-out below in order to ensure safe usage of the platforms for you.

By visiting our Platforms and/or by providing Your information and/or by availing Our services, You consent to the collection, storage and use of the information You disclose on our Platforms in accordance with this Privacy Policy, including but not limited to, your consent for sharing your information as per this Privacy Policy. You acknowledge and agree that even if You are not a registered User with Us, We may collect information about You, if a registered User has provided Us with Your information to facilitate services.

If we decide to change our Privacy Policy, We will post those changes on this page so that You are always aware of what information We collect, how We use it, and under what circumstances We disclose it. If You do not agree for the forgoing, please do not continue to use or access our Platforms.

1 Collection of Personally Identifiable Information

1.1 When you visit Our Website or use our App/SDK, Our server will collect the following information such as:

  • Your IP address;
  • The website from which you were referred to our website (e.g. if you followed a link);
  • The webpages you are visiting on our website;
  • The browser you are using and its display settings;
  • Your operating system;
  • The date and duration of your visit.

1.2 If you are desirous of registering with Us, You will be required to provide certain other information about You to help us serve You better. The information collected by Us includes the information provided by You, like:

  • Name, e-mail address, mobile number, city, and other profile data that may have been chosen to provide on the Platforms for the registration purpose.
  • Any other information, as may be required by Us, for providing Our services to You.

1.3 During the registration process, We indicate fields that are mandatorily required to be filled and fields that are optional. The Users may decide whether or not to provide such information to Us. In case you choose to decline to submit information on the Platform, We may not be able to provide certain services to You and We shall not be liable and or responsible for non-provision of services to You. Any information provided by You will not be considered as sensitive and confidential if it is freely available and/or accessible in the public domain.

1.4 On Our Website, We use data collection devices such as "cookies" on certain pages to help analyse our web page flow, measure promotional effectiveness, and promote trust and safety. "Cookies" are small files placed on your hard drive that assist Us in providing Our services. We offer certain features that are only available through the use of a "cookie". You are always free to decline our cookies if Your browser permits, although in that case You may not be able to use certain features on the Platforms. Additionally, You may encounter "cookies" or other similar devices on certain pages of the Website that are placed by third parties. We do not control the use of cookies by third parties.

2 Additional Information

When You use Our services, We may collect information about You, with Your permission, in the following general categories:

2.1 Location Information: When You use the Platforms through the telecommunication device, we collect Your location data. If You permit the Platforms to access Your location through the permission system used by Your mobile operating system, We may also collect the precise location of Your device when the App is running in the foreground or background. We may also derive Your approximate location from Your IP address.

2.2 Device Information: We may collect information about Your mobile device, including, for example, the hardware model, operating system and version, software and file names, preferred language, unique device identifier, advertising identifiers, serial number, device motion information, and mobile network information.

3 Use of Personal Information of our Merchants

3.1 The information collected by Us through our Platforms may be used inter alia for the following purposes:

  • To provide Our services to You;
  • Internal record keeping;
  • To improve Our products and services or provide new products and services.
  • For sales and marketing purposes (with your prior permission).

3.2 We may periodically send promotional e-mails or messages on the App about special offers or other information which We think You may find interesting.

3.3 From time to time, We may use the information to customize the Website or App according to Your interests.

3.4 We may use personal information to resolve disputes that may arise with the use of Our Services, help promote a safe service to all the Users of the Platforms, measure consumer interest in our services, customize your experience, detect and protect Us against error, fraud and other criminal activity, enforce Our terms and conditions.

3.5 We identify and use Your IP address to help diagnose problems with Our server, and to administer Our Platforms. Your IP address is also used to help identify You and to gather broad demographic information.

4 Sharing of Personal Information

4.1 We may share Your information with our affiliate and group companies and their respective officers and employees and/or third party service providers, if required, for the purpose of processing Your information on Our behalf. In such an event, We shall ensure that the recipients of such information agree to process the information based on Our instructions and in compliance with this Privacy Policy and other relevant confidentiality and security measures.

4.2 We share Your information with payment service providers and regulatory authorities in the event of any request from such authorities.

4.3 We may disclose Your personal information if required to do so by law or in the good faith belief that such disclosure is reasonably necessary to respond to subpoenas, court orders, or other legal process. We may disclose personal information to law enforcement offices, third party rights owners, or others in the good faith belief that such disclosure is reasonably necessary to enforce our Terms or Privacy Policy; respond to claims that an advertisement, posting or other content violates the rights of a third party; or protect the rights, property or personal safety of our Users or the general public.

4.4 We and Our affiliates will share some or all of the collected information with another business entity should We (or our assets) plan to merge with, or be acquired by that business entity, or re-organization, amalgamation, restructuring of business. Should such a transaction occur, that other business entity (or the new combined entity) will be required to follow this Privacy Policy with respect to all the information collected.

4.5 We may share Your information with our sponsors, and/or business partners. Your Information could be shared so that you may receive newsletters, offers, information about new services, and other information, if applicable. The information collected from You and other users may be analysed in different manners.

5 Updating Personal Information

If You choose to unsubscribe from the Platform or modify/ delete any or all of your information, you may send an e-mail to
pos-support@razorpay.com . We shall make good faith efforts to provide You access to your information, upon request from You, and shall further ensure that any information found to be inaccurate or deficient shall be corrected, subject to any requirement for such information to be retained by law or for legitimate business purposes. We shall ask You to identify yourself and the information requested to be accessed, corrected or removed before processing such requests. Please note, We may still retain some or all information and record of transactions as required by any law

6 Information Safety

We use industry standard measures to protect the Personal Information that is stored in our database. We follow industry standard best practices on Information Security, as also mentioned in our website. We limit the access to your Personal Information to those employees and contractors who need access to perform their job function, such as our customer service personnel.