{"id":4747,"date":"2026-09-07T05:06:07","date_gmt":"2026-09-07T05:06:07","guid":{"rendered":"https:\/\/razorpay.com\/newsroom\/?p=4747"},"modified":"2026-09-07T05:10:48","modified_gmt":"2026-09-07T05:10:48","slug":"razorpay-launches-a-conversational-ai-account-manager-ray-on-whatsapp-for-businesses-in-partnership-with-indusind-bank","status":"publish","type":"post","link":"https:\/\/razorpay.com\/newsroom\/razorpay-launches-a-conversational-ai-account-manager-ray-on-whatsapp-for-businesses-in-partnership-with-indusind-bank\/","title":{"rendered":"Razorpay Launches a Conversational AI Account Manager \u2018RAY\u2019 on WhatsApp For Businesses, In Partnership with IndusInd Bank"},"content":{"rendered":"<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><i><span style=\"font-weight: 400;\">Bajaj Finance among the first businesses to go live with the new AI-powered experience<\/span><\/i><\/li>\n<\/ul>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><i><span style=\"font-weight: 400;\">The smallest of Indian businesses can now ask about payments, settlements, and support issues, and get them acted on through a simple WhatsApp message<\/span><\/i><\/li>\n<\/ul>\n<p><b>INDIA, Bangalore, 2nd September 2026:<\/b> <a href=\"https:\/\/razorpay.com\/\"><b>Razorpay<\/b><\/a><span style=\"font-weight: 400;\">, India\u2019s Omnichannel Payments Platform for Businesses, today launched <\/span><a href=\"https:\/\/razorpay.com\/ray-on-whatsapp\/\"><b>RAY,<\/b> <b>an AI Account Manager on WhatsApp<\/b><\/a><b>, in partnership with IndusInd Bank, with Bajaj Finance among the first businesses live on the platform. <\/b><span style=\"font-weight: 400;\">Built for businesses of every size, RAY gives founders an always-on, intelligent way to manage their payments and get support whenever they need it, day or night. Businesses have already had 20,000+ conversations with RAY, an early signal of how readily businesses are shifting to conversational, AI-led resolutions over dashboard use <\/span><b>for faster, more accessible support<\/b><span style=\"font-weight: 400;\">.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Starting today, businesses can send RAY, Razorpay&#8217;s AI Assistant, a simple message or voice note saying, <\/span><b><i>\u201cShow me a summary of my payments from yesterday\u201d<\/i><\/b><span style=\"font-weight: 400;\"> or go deeper with a request like, <\/span><b><i>\u201cAnalyse my payments from the last two months and project my sales for the next two months.\u201d<\/i><\/b><span style=\"font-weight: 400;\"> RAY responds in natural language, without founders having to navigate dashboards or multiple screens to find the information they need. <\/span><b>For India\u2019s small businesses, getting help from their payments provider has just become as simple as texting a friend.\u00a0<\/b><\/p>\n<p><b>But the bigger shift is what happens next.<\/b><\/p>\n<p><span style=\"font-weight: 400;\">For years, the largest businesses have had someone they could call to help them manage their payments and business needs. Most small and growing businesses haven&#8217;t. <\/span><b>Whether it\u2019s checking the status of a settlement ahead of an urgent payout, sending a payment link to a customer, or issuing a refund while on the go, Razorpay is now putting that experience inside WhatsApp, the app most MSME\u2019s already use for their business.\u00a0<\/b><\/p>\n<p><b>RAY is designed to do more than answer questions. <\/b><span style=\"font-weight: 400;\">It proactively keeps track of a business\u2019s payment health and shares useful insights and actions before a business owner has to ask. From recommendations such as <\/span><b><i>\u201cHere\u2019s how you can improve your payment success rate,\u201d<\/i><\/b><span style=\"font-weight: 400;\"> to flagging an upcoming settlement with a message such as, <\/span><b><i>\u201cYour \u20b994,600 settles Wednesday. Tuesday is a bank holiday. Would you like to get it settled today?\u201d,<\/i><\/b><i><span style=\"font-weight: 400;\"> RAY<\/span><\/i> <span style=\"font-weight: 400;\">helps businesses stay ahead of issues and make faster decisions.<\/span><\/p>\n<p><b>The launch marks the next evolution of RAY, Razorpay&#8217;s AI-powered merchant assistance technology. <\/b><span style=\"font-weight: 400;\">While RAY was originally built to help businesses access information and support by leveraging AI, it <\/span><b>no longer just answers questions when businesses reach out &#8211; it independently triggers actions across Razorpay\u2019s systems.<\/b> <span style=\"font-weight: 400;\">Where businesses once had to log into a dashboard to issue a refund or generate a payment link, they can now simply ask RAY to do it &#8211; on WhatsApp, in the middle of a conversation.\u00a0\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The idea behind RAY started with a simple insight. Razorpay\u2019s systems can already detect the early signs of a merchant needing support &#8211; from improving payment success to staying ahead of settlements. The opportunity was in how to act on those signals at scale. Manual outreach, however well-intentioned, depends on someone picking up the phone, one merchant at a time &#8211; a model built for hundreds of businesses, not millions. RAY was built to close that gap: turning real-time signals into real-time action, reaching every business on time, automatically.\u00a0<\/span><\/p>\n<p><b>Making that possible is Razorpay\u2019s AI Agent Platform, built around a single intelligent agent that can handle a wide range of business needs end-to-end.<\/b><span style=\"font-weight: 400;\"> Instead of building separate AI agents for payments, settlements, refunds, and other functions, the platform allows one agent to draw on different capabilities, tools, knowledge, and memory depending on what a business needs in the moment. <\/span><b>This lets RAY move seamlessly from understanding what a business needs to finding the right information, recommending what to do next, and taking the required action, all within the same conversation.<\/b><\/p>\n<p><b>Khilan Haria, Chief Product Officer, Razorpay said, <\/b><i><span style=\"font-weight: 400;\">\u201cWe\u2019ve been thinking about how AI can fundamentally change the way businesses interact with their payments infrastructure. Millions of businesses across India are building and growing every day, and we wanted to make it easier for them to access the information, intelligent insights, and support they need along the way. With RAY, an AI Account Manager on WhatsApp, a business owner can simply ask for what they need in the most natural way possible and have it acted upon.\u201d<\/span><\/i><\/p>\n<p><b>He added, <\/b><i><span style=\"font-weight: 400;\">\u201cMore importantly, we are moving towards a world where they may not even need to ask us first. If we see an opportunity to help, whether it\u2019s improving payment success, staying ahead of a settlement, or taking an action at the right moment, RAY will proactively reach out and help. Every founder, regardless of the size of their business, should feel like they have someone looking out for them.\u201d<\/span><\/i><\/p>\n<p><b>Amitabh Saraff, Head \u2013 Institutional and Government Coverage, IndusInd Bank said,<\/b><i><span style=\"font-weight: 400;\"> &#8220;At IndusInd Bank, we are committed to making banking simpler, faster, and more accessible for businesses. Our partnership with Razorpay reflects this focus by bringing account management capabilities to a familiar platform like WhatsApp, helping make business support more immediate, intuitive, and convenient.&#8221;<\/span><\/i><\/p>\n<p><b>Bajaj \u2013 Tanaji Khot \u2013 Senior Head Banking said, <\/b><i><span style=\"font-weight: 400;\">\u201cWhen you&#8217;re running a business, you don&#8217;t always have the time to open another dashboard or follow up on multiple support channels. You just want to know what&#8217;s happening and get an issue resolved quickly. Being able to simply send a message on WhatsApp makes the experience much more natural. It feels less like using another business tool and more like having someone available when you need help.\u201d<\/span><\/i><\/p>\n<p><span style=\"font-weight: 400;\">With this launch, Razorpay is taking another step towards a future where AI doesn\u2019t just help businesses understand what is happening, but helps them act on it. Built on Razorpay\u2019s growing intelligence layer across payments, risk, and business operations, RAY is part of the ecosystem the company is building to make running a business simpler, more proactive, and increasingly intelligent.<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Bajaj Finance among the first businesses to go live with the new AI-powered experience The smallest of Indian businesses can now ask about payments, settlements, and support issues, and get them acted on through a simple WhatsApp message INDIA, Bangalore, 2nd September 2026: Razorpay, India\u2019s Omnichannel Payments Platform for Businesses, today launched RAY, an AI<\/p>\n","protected":false},"author":14,"featured_media":4748,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_lmt_disableupdate":"no","_lmt_disable":"no","footnotes":""},"categories":[28,1],"tags":[33,246,247,245],"class_list":["post-4747","post","type-post","status-publish","format-standard","has-post-thumbnail","category-technology","category-uncategorized","tag-razorpay","tag-razorpay-ai-assistant","tag-razorpay-conversational-commerce","tag-razorpay-whatsapp-partnership"],"modified_by":"Anu Saraswat","_links":{"self":[{"href":"https:\/\/razorpay.com\/newsroom\/wp-json\/wp\/v2\/posts\/4747","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/razorpay.com\/newsroom\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/razorpay.com\/newsroom\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/razorpay.com\/newsroom\/wp-json\/wp\/v2\/users\/14"}],"replies":[{"embeddable":true,"href":"https:\/\/razorpay.com\/newsroom\/wp-json\/wp\/v2\/comments?post=4747"}],"version-history":[{"count":1,"href":"https:\/\/razorpay.com\/newsroom\/wp-json\/wp\/v2\/posts\/4747\/revisions"}],"predecessor-version":[{"id":4749,"href":"https:\/\/razorpay.com\/newsroom\/wp-json\/wp\/v2\/posts\/4747\/revisions\/4749"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/razorpay.com\/newsroom\/wp-json\/wp\/v2\/media\/4748"}],"wp:attachment":[{"href":"https:\/\/razorpay.com\/newsroom\/wp-json\/wp\/v2\/media?parent=4747"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/razorpay.com\/newsroom\/wp-json\/wp\/v2\/categories?post=4747"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/razorpay.com\/newsroom\/wp-json\/wp\/v2\/tags?post=4747"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}