> ## Documentation Index
> Fetch the complete documentation index at: https://razorpay-881012b3.mintlify.site/llms.txt
> Use this file to discover all available pages before exploring further.

# Contact Support

> If you are a business using Razorpay products or exploring Razorpay solutions, contact our Support Team for all your technical and product queries.

<div style={{display:"flex",flexWrap:"wrap",alignItems:"center",gap:"0.35rem 0.9rem",border:"1px solid rgba(128,128,128,0.28)",borderRadius:"0.5rem",padding:"0.45rem 0.75rem",margin:"0 0 1.25rem",fontSize:"0.875rem"}}>
  <span style={{fontWeight:600}}>Available in</span>
  <span>🇮🇳 India</span>
</div>

<Info>
  **Customer Looking for Refunds**

  If you are a customer who has used one of the Razorpay products to make payments and looking for a refund, read about [Customer Refunds](/docs/payments/customers/customer-refunds).
</Info>

If you are a registered Razorpay user and need help, connect with the [Razorpay Support team](https://razorpay.com/support/). Refer to [Razorpay Docs](https://razorpay.com/docs) to know more about our products.

<Info>
  **You are a registered Razorpay User**

  If you have a Razorpay User ID (Merchant ID/MID), and you:

  * Run a business or are a freelancer.
  * Use Razorpay products to receive payments from your end-users and/or make payouts for business purposes.

  Not registered yet? [Sign up with Razorpay](https://easy.razorpay.com/).
</Info>

## Contact Razorpay Support

<AccordionGroup>
  <Accordion title="To contact the Razorpay Support team:">
    1. Log in to the Dashboard.

    2. Click **Help & Support**.
           <img src="https://razorpay.com/docs/build/browser/assets/images/dashboard-support.jpg" width="800" alt="Raise a Ticket - Help and Support pop-up - Razorpay Dashboard" />

    3. Check the FAQs for common concerns. If the FAQs can not resolve your concern, click **Contact Us**.

    4. You have the following options in the **Contact Us** section:
       * [Create ticket](#create-support-ticket): Check existing queries or raise a new support ticket.
           <img src="https://razorpay.com/docs/build/browser/assets/images/dashboard-support-options-new.jpg" width="250" alt="Raise a Ticket - Help and Support pop-up - Razorpay Dashboard" />
  </Accordion>
</AccordionGroup>

## Create Support Ticket

You can check existing queries or raise a new support ticket through the Dashboard.

<AccordionGroup>
  <Accordion title="To raise a new ticket:">
    1. Log in to the Dashboard.
    2. Navigate to **Account & Settings** → **Support tickets** (under Business settings).
    3. Click **Support tickets**.
    4. Click **+ Raise New Query** and select the relevant topic and sub-topic.
    5. Enter the details of your query and **Upload file** if necessary. Click **Create support ticket**.
    6. **Confirm** your phone number. The support ticket is created and details are sent to your registered email id. Click **Done**.
  </Accordion>
</AccordionGroup>

### Track Status of Existing Tickets

Know how to [track your support tickets](https://razorpay.com/docs/payments/dashboard/account-settings/support-tickets/) on the Dashboard.

<Info>
  **Handy Tips**

  For a faster support experience, reply to the relevant existing ticket instead of creating a new ticket.
</Info>