> ## Documentation Index > Fetch the complete documentation index at: https://razorpay-881012b3.mintlify.site/llms.txt > Use this file to discover all available pages before exploring further. # Appendix > Additional information required to use RTO Intelligence.
Available in 🇮🇳 India
Following is supplementary information required to use RTO Intelligence. ### Reasons for Risky Orders Given below is the list of possible reasons for risky orders. | Key to be exposed via API | Detailed copy | Internal short key | | ---------------------------------------- | ------------------------------------------ | ------------------------------------------------- | | rto\_prone\_phone | High RTOs detected by phone number | high\_phone\_rto\_merchant | | rto\_prone\_email | High RTOs detected by email | high\_email\_rto\_merchant | | rto\_prone\_ip | High RTOs detected by IP address | high\_ip\_rto\_merchant | | rto\_prone\_device | High RTOs detected by device | high\_device\_rto\_merchant | | rto\_prone\_phone | High RTOs detected by phone number | high\_phone\_rto\_global | | rto\_prone\_email | High RTOs detected by email | high\_email\_rto\_global | | rto\_prone\_ip | High RTOs detected by IP address | high\_ip\_rto\_global | | rto\_prone\_device | High RTOs detected by device | high\_device\_rto\_global | | rto\_prone\_pincode | High RTOs detected by pincode | high\_zipcode\_rto\_merchant | | rto\_prone\_pincode | High RTOs detected by pincode | high\_zipcode\_rto\_global | | short\_shipping\_address | Short shipping address | short\_shipping \_address | | gibberish\_detected\_in\_address | Gibberish detected in address | address\_monkey\_typed | | invalid\_email\_domain | Invalid email domain | email\_temp\_domain | | incomplete\_pincode | Incomplete pincode | short\_zipcode | | dummy\_address\_detected | Dummy address detected | test\_in\_address | | dummy\_name\_detected | Dummy name detected | test\_in\_name | | invalid\_email\_address | Invalid email address | invalid\_email | | gibberish\_detected\_in\_email | Gibberish detected in email | monkey\_typed\_email | | invalid\_phone | Invalid phone number | invalid\_phone | | invalid\_pincode | Invalid pincode | invalid\_zipcode | | address\_pincode\_state\_mismatch | Incorrect pincode state entered | zipcode\_address\_state\_mismatch | | incomplete\_shipping\_address | Incomplete shipping address | incomplete\_shipping\_address | | customer\_phone\_blocklisted | Customer phone blocklisted by merchant | phone\_blocklisted | | customer\_ip\_blocklisted | IP blocklisted by merchant | ip\_blocklisted | | customer\_pincode\_blocklisted | Customer pincode blocklisted by merchant | zipcode\_blocklisted | | customer\_email\_blocklisted | Customer email blocklisted by merchant | email\_blocklisted | | address\_is\_less\_detailed | Address is less detailed | addressstaticfeatures\_hasdigits | | address\_is\_less\_detailed | Address is less detailed | addressstaticfeatures\_countdigits | | address\_is\_less\_detailed | Address is less detailed | addressstaticfeatures\_lengthtodigitsratio | | address\_line\_2\_missing | Address Line 2 missing | addressstaticfeatures\_hassecondfield | | address\_contains\_invalid\_characters | Address contains too many symbols | addressstaticfeatures\_countsymbols | | address\_is\_less\_detailed | Address is less detailed | addressstaticfeatures\_countwords | | address\_is\_less\_detailed | Address is less detailed | addressstaticfeatures\_countcommas | | address\_is\_less\_detailed | Address is less detailed | addressstaticfeatures\_hashousefield | | address\_building\_name\_absent | Address does not contain building name | addressstaticfeatures\_hasbuildingfield | | address\_locality\_name\_absent | Address does not contain locality name | addressstaticfeatures\_haslocalityfield | | address\_is\_less\_detailed | Address is less detailed | addressstaticfeatures\_isdigitinshipaddress | | address\_is\_less\_detailed | Address is less detailed | addressstaticfeatures\_counttokens | | address\_incorrect\_pincode | Incorrect pincode entered | addressstaticfeatures\_iszipcodenotgood | | address\_is\_less\_detailed | Address is less detailed | addressstaticfeatures\_isunitnumericinsociety | | address\_is\_less\_detailed | Address is less detailed | addressstaticfeatures\_isinformative | | address\_pincode\_city\_mismatch | Incorrect pincode city entered | addressstaticfeatures\_iscorrect | | rto\_prone\_area | Order placed for high RTO area | citystaticfeatures\_citytier | | address\_is\_less\_detailed | Address is less detailed | addressstaticfeatures\_iscomplete | | address\_is\_less\_detailed | Address is less detailed | addressstaticfeatures\_maxwordratio | | address\_is\_less\_detailed | Address is less detailed | addressstaticfeatures\_maxwordsuccess | | address\_is\_less\_detailed | Address is less detailed | addressstaticfeatures\_maxseqbiwordcount | | address\_is\_less\_detailed | Address is less detailed | addressstaticfeatures\_maxseqbiwordratio | | address\_is\_less\_detailed | Address is less detailed | addressstaticfeatures\_maxbiwordcount | | address\_is\_less\_detailed | Address is less detailed | addressstaticfeatures\_maxbiwordratio | | address\_is\_less\_detailed | Address is less detailed | addressstaticfeatures\_mergescore | | short\_email | Email is too short | emailstaticfeatures\_length | | potential\_fraud\_email | Email has too many digits | emailstaticfeatures\_countdigits | | order\_placed\_during\_high\_rto\_period | Order placed during start/end of the month | generic\_dayofmonth | | cod\_prone\_email | High COD orders from this email | emailmerchantfeatures\_countcodorders | | cod\_prone\_email | Few prepaid orders from this email | emailmerchantfeatures\_countprepaidorders | | cod\_prone\_email | Few prepaid orders from this email | emailglobalfeatures\_countprepaidorders | | cod\_prone\_email | High COD orders from this email | emailglobalfeatures\_countcodorders | | rto\_prone\_email | High RTOs from this email | emailglobalfeatures\_rtopercent | | cod\_prone\_phone | High COD orders from this phone | phoneglobalfeatures\_countcodorders | | rto\_prone\_phone | High RTO orders from this phone | phoneglobalfeatures\_rtopercent | | rto\_prone\_phone | Less delivered orders from this phone | phoneglobalfeatures\_deliveredpercent | | cod\_prone\_device | High COD orders from this device | deviceidglobalfeatures\_countcodorders | | rto\_prone\_device | Less delivered orders from this device | deviceidglobalfeatures\_deliveredpercent | | rto\_prone\_pincode | High RTOs from this pincode | zipcodeglobalfeatures\_rtopercent | | rto\_prone\_pincode | Less delivered orders from this pincode | zipcodeglobalfeatures\_deliveredpercent | | return\_prone\_pincode | High return orders from this pincode | zipcodeglobalfeatures\_returnpercent | | rto\_prone\_pincode | Less delivered orders from this pincode | zipcodemerchantfeatures\_deliveredpercent | | rto\_prone\_pincode | High RTOs from this pincode | zipcodemerchantfeatures\_rtopercent | | rto\_prone\_pincode | High RTOs from this pincode | zipcodeglobalfeatures\_countrtoitems | | return\_prone\_pincode | High return orders from this pincode | zipcodeglobalfeatures\_countreturnitems | | rto\_prone\_pincode | Less delivered orders from this pincode | zipcodemerchantfeatures\_countdelivereditems | | rto\_prone\_pincode | High RTOs from this pincode | zipcodemerchantfeatures\_countrtoitems | | cod\_prone\_pincode | Less prepaid orders from this pincode | zipcodeglobalfeatures\_countprepaidorders | | cod\_prone\_pincode | High COD orders from this pincode | zipcodeglobalfeatures\_countcodorders | | cod\_prone\_city | Less delivered orders from this city | citymerchantfeatures\_deliveredpercent | | rto\_prone\_city | High RTOs from this city | citymerchantfeatures\_rtopercent | | rto\_prone\_city | High RTOs from this city | cityglobalfeatures\_countrtoitems | | rto\_prone\_city | High return orders from this city | cityglobalfeatures\_countreturnitems | | rto\_prone\_city | Less delivered orders from this city | citymerchantfeatures\_countdelivereditems | | rto\_prone\_city | High RTOs from this city | citymerchantfeatures\_countrtoitems | | cod\_prone\_city | High COD orders from this city | cityglobalfeatures\_countcodorders | | rto\_prone\_city | High RTOs from this city | cityglobalfeatures\_rtopercent | | rto\_prone\_city | Less delivered orders from this city | cityglobalfeatures\_deliveredpercent | | returns\_prone\_city | High return orders from this city | cityglobalfeatures\_returnpercent | | returns\_prone\_state | High return orders from this state | statemerchantfeatures\_countreturnitems | | high\_purchase\_amount\_in\_an\_hour | High purchase amount in one hour | emailmerchantfeatures\_sumpurchaseamountinonehour | | high\_purchase\_amount\_in\_a\_day | High purchase amount in one day | emailmerchantfeatures\_sumpurchaseamountinoneday | | new\_customer\_on\_your\_store | First time customer on your store | generic\_createaccounttimebucket | | high\_purchase\_amount\_in\_a\_day | High purchase amount in one day | phonemerchantfeatures\_sumpurchaseamountinoneday |