Collect Convenience Fees from Customers

Collect convenience fees from your customers for using your technology and infrastructure.


For every payment done using Razorpay, we levy a nominal platform fees. You can choose to charge a Convenience Fee to your customers for the use of technology infrastructure. Convenience Fees are seamlessly added at Razorpay Checkout without disrupting the checkout experience for your customers. In case a refund is initiated, your customers receive the Convenience Fees along with the actual payment amount.

Fees breakup

Handy Tips

  • This feature is currently supported for specific business cases only. You can contact our Support team to get this feature activated on your account.
  • INR is the only supported currency. This feature is not available for international payments.
  • This feature is not available for:
    • Smart Collect (via VA, VPA and QR Codes)
    • Route
    • Subscriptions (via Emandate, Paper NACH)

How it Works🔗

Given below is the workflow:

  1. Log into the Razorpay Dashboard.

  2. You select the Convenience Fee Model option on the SettingsFee Bearer section of the Razorpay Dashboard.

    Customer
  3. The customer selects an item on your website/Payment Link/Payment Page and clicks the pay button.

    Customer
  4. The checkout pop-up page is displayed.

    checkout
  5. The customer selects the payment mode and clicks the Pay button.

  6. The Fees Breakup page containing the Convenience Fee appears, and the customer clicks Continue and pay.

    Fees
  7. The customer is redirected to the bank page with the total amount, including the Convenience Fee.

Handy Tips
Convenience Fees are collected in a similar fashion at Custom UI Checkout and Hosted Checkout.

Reports🔗

Convenience Fees reflect on all the reports in the same format as on the checkout. The charge is added to the total amount in the reports. Reports can be generated from the Razorpay Dashboard under the Reports tab.

Communication🔗

You should inform the customers about the Convenience Fees. We do not notify the customer of the Convenience Fees except at checkout. In the Razorpay Payment Acknowledgement email on successful payment, the Convenience Fees are added to the total amount.

Watch Out!
The email does not contain the payment breakup to indicate the Convenience Fees separately but is added to the total amount.

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