> ## Documentation Index
> Fetch the complete documentation index at: https://razorpay.com/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# RTO Intelligence

> Detect non-serviceable addresses, optimise cash on delivery, and reduce RTO rates with RTO Intelligence.

Available in
🇮🇳 India

Use RTO Intelligence to detect incorrect/non-serviceable addresses. This allows COD & Magic Checkout to decide whether to show a particular customer the cash on delivery option based on their buying history, thus increasing the delivery percentage and reducing RTO rates.

## Steps

To use RTO intelligence:

1. Log in to the Dashboard.
2. Navigate to **Magic Checkout** → **Setup and Settings** → **RTO Settings**.
3. Turn on **Enable RTO Intelligence**. This automatically disables the cash on delivery option in case of high-risk customers who often return products on delivery resulting in damaged products during transit, high returns, refund issues, and so on.
4. Click **Enable RTO Intelligence** in the confirmation pop-up modal.

> [!WARNING]
>
> **Watch Out!**
>
> To enable RTO Intelligence, you must activate Magic Checkout.
>
> > [accordion] To activate Magic Checkout:
> >
> > 1. Click **Activate** under **Enable RTO Intelligence**.
> >
> >    ![Activate Magic Checkout](https://razorpay.com/docs/build/browser/assets/images/cod-magic-cod-activate-magic.jpg)
> > 2. On the **Checkout Settings** page, turn on **Enable Magic Checkout**.
> > 3. Click **Save Settings**.
> >
> > ![Enable Magic Checkout to activate RTO Intelligence](https://razorpay.com/docs/build/browser/assets/images/cod-magic-checkout-cod-enable-magic.jpg)

## Next Steps

Integrate with [Logistics Partners](https://razorpay.com/docs/payments/cod-magic-checkout/shopify/rto-intelligence/logistics-partners) like Shiprocket, Delhivery, iThink Logistics, Unicommerce and ClickPost to easily fetch order status.