> ## Documentation Index
> Fetch the complete documentation index at: https://razorpay-881012b3.mintlify.site/llms.txt
> Use this file to discover all available pages before exploring further.

# Disputes Entity

> Know about Disputes entity parameters and their description

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The Disputes entity has the following parameters:

<ResponseExample>
  ```json Entity theme={null}
  {
    "id":"disp_AHfqOvkldwsbqt",
    "entity":"dispute",
    "payment_id":"pay_EsyWjHrfzb59eR",
    "amount":10000,
    "currency":"INR",
    "amount_deducted":0,
    "reason_code":"chargeback",
    "respond_by":1590604200,
    "status":"open",
    "phase":"chargeback",
    "created_at":1590059211,
    "evidence":{
      "amount":9000,
      "summary":"goods delivered",
      "shipping_proof":[
        "doc_EFtmUsbwpXwBH9",
        "doc_EFtmUsbwpXwBH8"
      ],
      "billing_proof":[
        "doc_EFtmUsbwpXwBG9",
        "doc_EFtmUsbwpXwBG8"
      ],
      "cancellation_proof":null,
      "customer_communication":null,
      "proof_of_service":null,
      "explanation_letter":null,
      "refund_confirmation":null,
      "access_activity_log":null,
      "refund_cancellation_policy":null,
      "term_and_conditions":null,
      "others":[
        {
          "type":"receipt_signed_by_customer",
          "document_ids":[
            "doc_EFtmUsbwpXwBH1",
            "doc_EFtmUsbwpXwBH7"
          ]
        }
      ],
      "submitted_at":null
    }
  }
  ```
</ResponseExample>

<ResponseField name="id" type="string">
  The unique identifier of the dispute generated by Razorpay. For example, `disp_AHfqOvkldwsbqt`.
</ResponseField>

<ResponseField name="entity" type="string">
  Indicates the type of entity. In this case, it is `dispute`.
</ResponseField>

<ResponseField name="payment_id" type="string">
  The unique identifier of the payment against which the dispute was created. For example, `pay_EsyWjHrfzb59eR`.
</ResponseField>

<ResponseField name="amount" type="integer">
  Amount, in currency subunits, for which the dispute was created.<br />
</ResponseField>

<ResponseField name="currency" type="string">
  3-letter ISO currency code associated with the amount. Check the list of [supported currencies](/docs/payments/international-payments#supported-currencies).
</ResponseField>

<ResponseField name="amount_deducted" type="integer">
  The amount, in currency subunits, deducted from your Razorpay current balance when the dispute is `lost`. This amount will be `0` unless the status of dispute is updated to `lost`. Know about the different [states of disputes](/docs/payments/disputes#dispute-states).
</ResponseField>

<ResponseField name="reason_code" type="string">
  Code associated with the reason for the dispute.
</ResponseField>

<ResponseField name="reason_description" type="string">
  A brief description of the reason for dispute.
</ResponseField>

<ResponseField name="respond_by" type="integer">
  Unix timestamp by which a response should be sent to the customer.
</ResponseField>

<ResponseField name="status" type="string">
  The status of the dispute. Possible statuses are:

  * `open`: Indicates that the dispute has been created.
  * `under_review`: Indicates that the issuing bank is reviewing the dispute.
  * `won`: Indicates that the bank has accepted the remedial documents, and you have won the chargeback.
  * `lost`: Indicates that the bank did not accept the remedial documents, and you have lost the chargeback.
  * `closed`: Indicates that the fraudulent transaction was closed after you provided either the transaction details or made a refund to the customer.
</ResponseField>

<ResponseField name="phase" type="string">
  Phase associated with the dispute. Possible phases are:

  * `fraud`: A dispute raised by the bank when it suspects a transaction to be fraudulent based on the risk analysis.
  * `retrieval`: A request initiated by the customer with their issuer bank for additional information about a transaction.
  * `chargeback`: A refund claim initiated by the customers with their issuer banks. In such cases, the bank starts an official inquiry.
  * `pre_arbitration`: A chargeback that you have won is challenged by the customer for the second time.
  * `arbitration`: A chargeback that you have won is challenged for a third time by the customer and the card networks directly getting involved.
</ResponseField>

<ResponseField name="created_at" type="integer">
  Unix timestamp when the dispute was created.
</ResponseField>

<ResponseField name="evidence" type="object">
  Provides details of the evidence submitted/saved for contesting a dispute. Use the [Documents API](/docs/api/documents) to securely share documents with Razorpay.
</ResponseField>

<ResponseField name="amount" type="integer">
  The contested amount in currency subunits, for which evidence is provided. The value can vary from `0` to the dispute amount. The default value is the dispute amount.
</ResponseField>

<ResponseField name="summary" type="string">
  The explanation provided by you for contesting the dispute. It can have a maximum length of 1000 characters.
</ResponseField>

<ResponseField name="shipping_proof" type="list">
  List of document ids which serves as proof that the product was shipped to the customer at their provided address. It should show their complete shipping address, if possible.
</ResponseField>

<ResponseField name="billing_proof" type="list">
  List of document ids which serves as proof of order confirmation, such as a receipt.
</ResponseField>

<ResponseField name="cancellation_proof" type="list">
  List of document ids that serves as proof that this product/service was cancelled.
</ResponseField>

<ResponseField name="customer_communication" type="list">
  List of document ids listing any written/email communication from the customer confirming that the customer received the product/service or is satisfied with the product/service.
</ResponseField>

<ResponseField name="proof_of_service" type="list">
  List of document ids showing proof of service provided to the customer.
</ResponseField>

<ResponseField name="explanation_letter" type="list">
  (List of document ids) Any letter(s) from you specifying information pertinent to the dispute/payment that needs to be considered for processing the dispute.
</ResponseField>

<ResponseField name="refund_confirmation" type="list">
  List of document ids showing proof that the refund had been provided to the customer.
</ResponseField>

<ResponseField name="access_activity_log" type="list">
  List of document ids of any server or activity logs which prove that the customer accessed or downloaded the purchased digital product.
</ResponseField>

<ResponseField name="refund_cancellation_policy" type="list">
  List of document ids listing your refund and/or cancellation policy, as shown to the customer.
</ResponseField>

<ResponseField name="term_and_conditions" type="list">
  List of document ids listing your sales terms and conditions, as shown to the customer.
</ResponseField>

<ResponseField name="others" type="list">
  Specifies the evidence documents to be uploaded as a part of contesting a dispute. It is a list of tuples consisting of the following:
</ResponseField>

<ResponseField name="type" type="string">
  Describes the custom type of evidence document(s) provided.
</ResponseField>

<ResponseField name="document_ids" type="list">
  List of document ids corresponding to the customer evidence type.

  ```json Example theme={null}
  [
    {
      "type": "receipt_signed_by_customer",
      "document_ids": [
        "doc_EFtmUsbwpXwBH7",
        "doc_EFtmUsbwpXwBH6"
      ]
    }  
  ]
  ```
</ResponseField>

<ResponseField name="submitted_at" type="integer">
  Unix timestamp when the dispute was last submitted by you (for review) to Razorpay. The default value is `null`.
</ResponseField>