{"id":9643,"date":"2022-11-03T11:19:55","date_gmt":"2022-11-03T05:49:55","guid":{"rendered":"https:\/\/razorpay.com\/blog\/?p=9643"},"modified":"2022-11-15T11:49:06","modified_gmt":"2022-11-15T06:19:06","slug":"quiet-quitting","status":"publish","type":"post","link":"https:\/\/razorpay.com\/payroll\/quiet-quitting\/","title":{"rendered":"Quiet Quitting: Should You Go Beyond the Call of Duty or Not? An HR Veteran Answers"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">There are two kinds of employees in an organisation.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The ones that think, \u201cI am only paid to do this, so I will only do this\u2013nothing above and beyond.\u201d And the second kind that puts more energy into their work and goes the extra mile.\u00a0<\/span><span style=\"font-weight: 400;\">Recently, many people self-identified with the former notion and have started this trend of quiet quitting.<\/span><\/p>\n<h2>What is quiet quitting?<\/h2>\n<p><span style=\"font-weight: 400;\">Quite quitting is when employees only fulfil their primary job responsibilities and are unwilling to stay extra hours, or volunteer for unnecessary meetings, and so on.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">What can HR and founders do to stop quiet quitting? What is the larger picture that you need to understand? Is quiet quitting awful, or is there something good that can come out of it?<\/span><\/p>\n<p><span style=\"font-weight: 400;\">We sat down with <strong>Chitbhanu Nagri, Senior Vice President, People &amp; Operations at Razorpay<\/strong>, to answer all these questions and hear his thoughts on quiet quitting. <\/span><span style=\"font-weight: 400;\">Chitbhanu has more than a decade of experience in the HR world and has unique experience in handling large multinational organisations and some of India\u2019s respected technology startups.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Without further ado, let\u2019s get to it.\u00a0<\/span><\/p>\n<p><b>\u201cEveryone has their perception of quiet quitting. Some think it\u2019s a good thing that people are giving time to themselves, while others think that it leads to poor organisational performance. What are your thoughts on quiet quitting?\u201d<\/b><\/p>\n<p><span style=\"font-weight: 400;\">In my mind, there are two ways to look at it. If it\u2019s about people giving priority to their personal well-being, i.e., \u201cI am committed to what I am doing at work, but I am equally committed to my emotional &amp; mental wellness\u201d, then I am supportive of it.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">But the popular opinion today is that Quiet quitting is a sign of disengagement. If it\u2019s about just doing the bare minimum of your work to stay afloat, then it is concerning. There is a need to go deeper into the root cause of this trend and look for answers. Ask honest questions. Because the fundamental premise of a fulfilling work life is that each one of us would want to give our best and go beyond just our job descriptions.<\/span><\/p>\n<p><b>\u201cYou talked about asking honest questions. So what are those questions that the HR or founders should be asking?<\/b><\/p>\n<p><span style=\"font-weight: 400;\">Questions like,\u00a0<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Are we doing enough to inspire our people and demonstrate how they contribute to creating a meaningful impact?<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Are we providing our people with an environment where they feel comfortable working with no fear or discomfort, or anxiety?<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Are we rewarding and compensating them right?<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Do we have systems in place through which we track, people\u2019s contributions and genuinely reward the right outcomes?\u00a0\u00a0\u00a0<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">If the answers to the above questions are <\/span><i><span style=\"font-weight: 400;\">no <\/span><\/i><span style=\"font-weight: 400;\">or <\/span><i><span style=\"font-weight: 400;\">Maybe<\/span><\/i><span style=\"font-weight: 400;\">, or we struggle to justify our actions, then we need to take a hard look at our ways of working and change them.<\/span><\/p>\n<p><b>\u201cHow to find out if employees are quite quitting? What are its signs according to you?\u201d<\/b><\/p>\n<p><span style=\"font-weight: 400;\">The contribution that employees make adds up to the cumulative organisational performance. Organisations where individuals contribute the \u201cbare minimum\u201d will not be able to excel and become super successful in their respective areas.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">So, the most apparent sign of this phenomenon is decreasing organisational success, lower quality of outcomes &amp; a lack of ambition to go beyond the ask.<\/span><\/p>\n<p><b>\u201cComing to the burning question now, how do you stop the \u2018quiet\u2019 from quitting?\u201d<\/b><\/p>\n<p><span style=\"font-weight: 400;\">We need to recognize first that we are dealing with adult professionals. In this frame of reference, it is difficult to <a href=\"https:\/\/razorpay.com\/payroll\/learn\/employee-retention-strategies\/\" target=\"_blank\" rel=\"noopener\" data-schema-attribute=\"\">retain<\/a> someone from doing something if they have made up their mind.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">In such a scenario, I would focus on creating an environment that connects to people\u2019s aspirations and ambitions. I think if we create a healthy environment, and make people feel secure to put in their best and reward &amp; recognize them well, we will achieve our objectives.<\/span><\/p>\n<p><b>\u201cHow do you go about gauging the preferable environment since employees might have different ideas of a healthy or positive environment? Like how for some people spending more time with family is important etc. \u201d<\/b><\/p>\n<p><span style=\"font-weight: 400;\">Even if a person wants to spend more time with family, ideally, they should not do it as a trade-off to their professional commitment. Of course, sometimes there are situations where a person needs to prioritise family or other personal matters. In this situation, the organisation and the manager must rally behind that person and provide support.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">So, for me, different aspects such as family, self-care, and work\u2013all of them\u2013do not exist in an &#8216;either-or&#8217; scenario. They co-exist. At various times, different things might be more important to individuals. So we need to be sensitive, mindful, and empathetic towards employees.<\/span><\/p>\n<p><b>\u201cSo does this mean that the quiet quitting phenomenon ultimately boils down to the managers? Since they are the main point of communication for employees?\u201d<\/b><\/p>\n<p><span style=\"font-weight: 400;\">Not really. I firmly believe that the starting point of all this is organisational culture. The kind of culture you\u2019ve set up in your organisation will trickle down to how your leaders behave with the managers and, in turn, how the managers behave with their teams. So at a macro level, we need to understand what kind of organisational culture we are creating.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">And then, the next steps would be making enough investments to ensure the organisation&#8217;s culture is well understood and practised. Next, you must ensure that you hire the right kind of managers, train them well and make them aware of the culture. You should also have mechanisms to reward the managers for practising the culture. And in the case of managers working diagonally opposite to the culture, we need to give them timely feedback and coach them.\u00a0<\/span><\/p>\n<h2>The Bottomline<\/h2>\n<p><span style=\"font-weight: 400;\">A lot of organisations spend their time improving their customer experience and service. There is lesser time spent on identifying and understanding the behaviour within the company. Very few founders take a step back and say, \u201cwhat kind of behaviour do I expect from my people?\u201d Second is whether you have systems and mechanisms to identify if people are behaving the way you want them to.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">If you don\u2019t have these mechanisms, then your best intentions will never translate into actions. Seek honest feedback from the ground up and then communicate it to your leaders. All these three things form the pillars of a healthy organisational culture. And that is when we would finally get rid of quiet quitting<\/span><b>.<\/b><\/p>\n<p><em>(If you are into building employee-first experiences in your organisation, check out <a href=\"https:\/\/razorpay.com\/payroll\/?r=blog_cta_Quiet_Quitting\" target=\"_blank\" rel=\"noopener\" data-schema-attribute=\"\">RazorpayX Payroll<\/a>. It is an HRMS and payroll software that automates payroll calculation, salary disbursals, and compliance filings such as PF, PT &amp; TDS so that, as an HR, you can focus on strategic tasks such as identifying and stopping quiet quitting from your company. <a href=\"https:\/\/payroll.razorpay.com\/signup?r=blog_cta_Quiet_Quitting\" target=\"_blank\" rel=\"noopener\" data-schema-attribute=\"\">Try it<\/a> for free!)<\/em><\/p>\n<h3>FAQs related to Quiet Quitting<\/h3>\n<div id=\"rank-math-rich-snippet-wrapper\"><div id=\"rank-math-faq\" class=\"rank-math-block\">\n<div class=\"rank-math-list \">\n<div id=\"faq-1\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \">What is quiet quitting?<\/h3>\n<div class=\"rank-math-answer \">\n\n<p>Quiet quitting is when an employee only fulfils their primary job responsibilities and is not willing to stay extra hours, volunteer for unnecessary meetings - basically not going above and beyond their role.<\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-2\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \">What is causing quiet quitting?<\/h3>\n<div class=\"rank-math-answer \">\n\n<p>The reasons for quiet quitting vary in employees. But in general disengagemnet and unhealthy organisational culture is causing quiet quitting. Read more details in our blog. <\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-3\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \">What are the signs of quiet quitting?<\/h3>\n<div class=\"rank-math-answer \">\n\n<p>The most apparent sign of this phenomenon is decreasing organisational success, lower quality of outcomes &amp; a lack of ambition to go beyond the ask.<\/p>\n\n<\/div>\n<\/div>\n<\/div>\n<\/div><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Quiet quitting is when an employee only fulfils their primary job responsibilities and is not willing to go above &#038; beyond. We hear Chitbhanu Nagri&#8217;s thoughts on the matter.<\/p>\n","protected":false},"author":79,"featured_media":9664,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[66],"tags":[],"class_list":{"0":"post-9643","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-payroll"},"_links":{"self":[{"href":"https:\/\/razorpay.com\/blog\/wp-json\/wp\/v2\/posts\/9643","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/razorpay.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/razorpay.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/razorpay.com\/blog\/wp-json\/wp\/v2\/users\/79"}],"replies":[{"embeddable":true,"href":"https:\/\/razorpay.com\/blog\/wp-json\/wp\/v2\/comments?post=9643"}],"version-history":[{"count":0,"href":"https:\/\/razorpay.com\/blog\/wp-json\/wp\/v2\/posts\/9643\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/razorpay.com\/blog\/wp-json\/wp\/v2\/media\/9664"}],"wp:attachment":[{"href":"https:\/\/razorpay.com\/blog\/wp-json\/wp\/v2\/media?parent=9643"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/razorpay.com\/blog\/wp-json\/wp\/v2\/categories?post=9643"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/razorpay.com\/blog\/wp-json\/wp\/v2\/tags?post=9643"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}