{"id":6843,"date":"2022-01-27T16:42:09","date_gmt":"2022-01-27T11:12:09","guid":{"rendered":"https:\/\/razorpay.com\/blog\/?p=6843"},"modified":"2024-12-16T12:53:57","modified_gmt":"2024-12-16T07:23:57","slug":"payment-trends-for-enterprises-in-2022","status":"publish","type":"post","link":"https:\/\/razorpay.com\/blog\/payment-trends-for-enterprises-in-2022\/","title":{"rendered":"Payment Trends for Enterprises in 2022"},"content":{"rendered":"<p>As per recent reports, digital payments are expected to account for over 70 % of all payments by 2025. Enterprises need to stay ahead of changes in technologies, regulations, and consumer behavior.<\/p>\n<h2 class=\"LC20lb MBeuO DKV0Md\">Top 5 Digital Payment Trends Indian Enterprises<\/h2>\n<p><em>We will cover five high-stakes critical developments set to transform India\u2019s digital payments ecosystem, especially in terms of enterprise businesses.<\/em><\/p>\n<h3><span style=\"font-weight: 400;\">1. Card Tokenisation<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">According to a recent circular by the RBI, businesses and <a href=\"https:\/\/razorpay.com\/\">payment service providers<\/a> will not be able to save customer card details from 1st January 2022. The aim of this reform is to keep the critical financial information of customers secure from card data breaches which have exposed the private payments data of millions of Indians.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">As an enterprise business, you should work quickly to set up a <\/span><a href=\"https:\/\/razorpay.com\/blog\/card-on-file-tokenisation-all-you-need-to-know\/\"><b>Card on File Tokenisation<\/b><\/a><span style=\"font-weight: 400;\"> (CoFT) <\/span><span style=\"font-weight: 400;\">solution at the earliest, so that you can continue offering your customers a seamless checkout experience. Doing so before 1st January 2022 will also enable you to preserve the stored card details of their customers that transact between now and the end of the year &#8211; which is important given the upcoming festive season.<\/span><\/p>\n<p><b>Who is affected: <\/b><span style=\"font-weight: 400;\">E-commerce businesses<\/span><\/p>\n<h4><b>How it impacts them:\u00a0<\/b><\/h4>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">End-users will have to enter card details every time they use them to pay<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Businesses will not be able to save cards or provide personalised offers<\/span><\/li>\n<\/ul>\n<h4><b>What is the impact:<\/b><span style=\"font-weight: 400;\">\u00a0<\/span><\/h4>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Bad checkout experience and increased <a href=\"https:\/\/razorpay.com\/blog\/what-is-abandoned-cart\/\">cart abandonment<\/a><\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Greater security for debit and credit card users<\/span><\/li>\n<\/ul>\n<blockquote><p><strong><a href=\"https:\/\/razorpay.com\/card-tokenisation\/\">Razorpay TokenHQ<\/a> is India\u2019s first and only multi-network <a href=\"https:\/\/razorpay.com\/card-tokenisation\/\">card tokenisation<\/a> solution to be integrated with all three card networks: Visa, Mastercard and RuPay.\u00a0<\/strong><\/p><\/blockquote>\n<p style=\"text-align: center;\"><b>Related Read: <\/b><a href=\"https:\/\/razorpay.com\/blog\/card-tokenisation-all-you-need-to-know\/\"><b>What is Card Tokenization?<\/b><\/a><\/p>\n<h3><span style=\"font-weight: 400;\">2. Smart Payments Routing<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">False declines &#8211; or transactions that fail due to some break in the payments chain that is not attributable to the payer or the payee &#8211; are a big problem in the payment process.\u00a0<\/span><\/p>\n<blockquote class=\"modern-quote\"><p><b>According to a report by <\/b><b>Digital Commerce 360,<\/b><b> nearly 33% of failed payments are not reattempted. In other words, up to one-third of your declines are customers your business won\u2019t see again!<\/b><\/p><\/blockquote>\n<p><span style=\"font-weight: 400;\">Artificial intelligence algorithms can use existing payments data to automate the process of routing transactions through multiple gateways to optimize transaction success rates, or even choose the least expensive route for payments. This has the added advantage of making <a href=\"https:\/\/razorpay.com\/payment-gateway\/\">payment gateway<\/a> integration much easier.<\/span><\/p>\n<p><b>Who it impacts: <\/b><span style=\"font-weight: 400;\">Businesses with more than 1 payment gateway<\/span><\/p>\n<h4><b>How it impacts:\u00a0<\/b><\/h4>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Higher transaction success rates, <a href=\"https:\/\/razorpay.com\/blog\/cart-abandonment-challenge-how-to-solve-it\/\">reducing cart abandonment<\/a><\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Reduces cost, effort, and time taken in adding new payment gateways<\/span><\/li>\n<\/ul>\n<h4><b>What is the impact:<\/b><\/h4>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Increased revenues as more transactions succeed and fewer are abandoned<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Improved bandwidth for in-house developers and engineers<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">If you are interested in increasing your sales by automating your payments routing, get in touch with us at <\/span><strong><a href=\"mailto:payments-optimizer@razorpay.com\"><em>payments-optimizer@razorpay.com<\/em><\/a>.\u00a0<\/strong><\/p>\n<p><span data-sheets-root=\"1\" data-sheets-value=\"{&quot;1&quot;:2,&quot;2&quot;:&quot;Read More About: What is Deferred Payment and How Does it Work?&quot;}\" data-sheets-userformat=\"{&quot;2&quot;:332483,&quot;3&quot;:{&quot;1&quot;:0},&quot;4&quot;:{&quot;1&quot;:2,&quot;2&quot;:14277081},&quot;9&quot;:0,&quot;10&quot;:1,&quot;12&quot;:0,&quot;15&quot;:&quot;Calibri&quot;,&quot;19&quot;:0,&quot;21&quot;:0}\">Read More About: <a href=\"https:\/\/razorpay.com\/learn\/what-is-deferred-payment\/\">What is Deferred Payment and How Does it Work?<\/a><\/span><\/p>\n<h3><span style=\"font-weight: 400;\">3. Card-based Mandates<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">There are many businesses which now offer customers recurring periodic payments to access their services, and RBI guidelines being enforced after 30th September 2021 are designed to improve access and security for debit and credit cardholders.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Banks will be required to inform customers 24 hours before a recurring payment and will require an OTP for every transaction greater than INR 5,000.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Further, now such payments can be enabled on debit cards \u2013 meaning that businesses can now hope to sell their services to the holders of 850 million-plus debit cards in India!<\/span><\/p>\n<p><b>Who it impacts: <\/b><span style=\"font-weight: 400;\">OTT Platforms, D2C subscription businesses, telecom companies, insurance companies, SaaS businesses, Edtech, media subscriptions, etc.<\/span><\/p>\n<h4><b>How it impacts:<\/b><\/h4>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Greater transparency improves customer experience and brand loyalty<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">New potential customers, as 850 million + debit card holders can now access their services<\/span><\/li>\n<\/ul>\n<h4><b>What is the impact:<\/b><\/h4>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Debit cards holders can now sign up for recurring payments &#8211; opening up 900m payment instruments for subscriptions and other long-term services<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Potential revenue and customer loss if recurring payments aren\u2019t available for your business<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Explore how Razorpay is empowering banks through <\/span><a href=\"https:\/\/razorpay.com\/blog\/how-mandatehq-will-revolutionise-the-subscription-economy\/\"><span style=\"font-weight: 400;\">MandateHQ<\/span><\/a><span style=\"font-weight: 400;\"> and helping <\/span><span style=\"font-weight: 400;\">businesses solve their problems<\/span><span style=\"font-weight: 400;\"> with recurring payments through <a href=\"https:\/\/razorpay.com\/subscriptions\/\">Razorpay Subscriptions<\/a>.\u00a0<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">4. Affordability \/ Buy Now, Pay Later<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Certainly one of the biggest trends in payments in 2020, affordability solutions such as \u2018<a href=\"https:\/\/razorpay.com\/learn\/the-rise-of-bnpl-in-india-razorpay-capital\/\">Buy Now, Pay Later<\/a>\u2019 have taken the e-commerce industry across the world by storm.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">By breaking down the immediate cost to the end consumer into smaller and more affordable instalments, these solutions have empowered even India\u2019s usually debt-averse consumers to indulge in a little retail therapy to beat the pandemic blues.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Over time, these solutions have adapted to become even more seamless. Today, the process takes just a few clicks and less than a minute and gives customers the option to pay across different timelines without any hidden fees or charges.<\/span><\/p>\n<p><b>Who it impacts: <\/b><span style=\"font-weight: 400;\">Everyone, especially e-commerce sellers of luxury brands or gadgets and Edtech players due to demand for upskilling<\/span><\/p>\n<h4><b>How it impacts:\u00a0<\/b><\/h4>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Customers now expect to be able to pay in interest-free installments<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Increases addressable targets by spreading the cost over a longer period of time<\/span><\/li>\n<\/ul>\n<h4><b>What is the impact:<\/b><\/h4>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Companies using such solutions are generating higher revenues by leveraging hitherto untapped customer segments<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Explore how Razorpay can help grow your business and increase your revenue through our <\/span><a href=\"https:\/\/razorpay.com\/affordability-suite\/\"><span style=\"font-weight: 400;\">affordability suite<\/span><\/a><span style=\"font-weight: 400;\">.<\/span><\/p>\n<p>Related Read: <a href=\"https:\/\/razorpay.com\/blog\/what-is-recurring-billing\/\">What is Recurring Billing? &#8211; Types, Advantages, and Examples<\/a><\/p>\n<h3><span style=\"font-weight: 400;\">5. Payments with Reward Points<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Rewards programs and loyalty points have been widely used to increase brand engagement and retention, but the process of redeeming them has been a consistent pain point.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">However, with greater adoption of digital payments methods and the growth of a digital ecosystem, these points can now be utilised to pay online and offline for all kinds of purchases from a variety of businesses. This is advantageous to the points issuers, the businesses accepting them as payment, as well as the end-user.<\/span><\/p>\n<p><b>Who it impacts:<\/b><span style=\"font-weight: 400;\"> Points issuing businesses (credit card companies, airlines, etc.) and businesses.<\/span><\/p>\n<h4><b>How it impacts:<\/b><\/h4>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Customers can now redeem reward points easily and conveniently<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Point issuers will now actually convey value to customers<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Businesses will be able to acquire and attract new customers<\/span><\/li>\n<\/ul>\n<h4><b>What is the impact:<\/b><\/h4>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Increased customer loyalty and satisfaction for points issuers<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Increased revenue and sales for businesses accepting reward points<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">If you are interested in activating payments with reward points for your business as an existing Razorpay customer, leave a comment below or write to our <\/span><strong><a href=\"https:\/\/razorpay.com\/support\/#request\">razorpay support team<\/a><\/strong><span style=\"font-weight: 400;\"> to get this feature activated on your Razorpay account today!<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Read on to discover the top five payment trends for enterprises in 2022 that can transform the Indian digital payments ecosystem. <\/p>\n","protected":false},"author":68,"featured_media":6844,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[26],"tags":[246],"class_list":{"0":"post-6843","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-payments","8":"tag-payment-trends"},"_links":{"self":[{"href":"https:\/\/razorpay.com\/blog\/wp-json\/wp\/v2\/posts\/6843","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/razorpay.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/razorpay.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/razorpay.com\/blog\/wp-json\/wp\/v2\/users\/68"}],"replies":[{"embeddable":true,"href":"https:\/\/razorpay.com\/blog\/wp-json\/wp\/v2\/comments?post=6843"}],"version-history":[{"count":1,"href":"https:\/\/razorpay.com\/blog\/wp-json\/wp\/v2\/posts\/6843\/revisions"}],"predecessor-version":[{"id":19460,"href":"https:\/\/razorpay.com\/blog\/wp-json\/wp\/v2\/posts\/6843\/revisions\/19460"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/razorpay.com\/blog\/wp-json\/wp\/v2\/media\/6844"}],"wp:attachment":[{"href":"https:\/\/razorpay.com\/blog\/wp-json\/wp\/v2\/media?parent=6843"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/razorpay.com\/blog\/wp-json\/wp\/v2\/categories?post=6843"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/razorpay.com\/blog\/wp-json\/wp\/v2\/tags?post=6843"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}