{"id":4626,"date":"2020-09-09T12:48:20","date_gmt":"2020-09-09T07:18:20","guid":{"rendered":"https:\/\/razorpay.com\/blog\/?p=4626"},"modified":"2021-02-10T13:30:34","modified_gmt":"2021-02-10T08:00:34","slug":"responsenet-payments-pages-automated-80g-receipts","status":"publish","type":"post","link":"https:\/\/razorpay.com\/blog\/responsenet-payments-pages-automated-80g-receipts\/","title":{"rendered":"How Responsenet Saved 100+ Manhours Using Automated 80G Receipts"},"content":{"rendered":"

NGOs are the pillars of humanity. Whenever there is a disaster, there are NGOs at the rescue.\u00a0<\/span><\/i><\/p><\/blockquote>\n

Responsenet is an NGO enabler and implementer. They partner with multiple corporates for their internal and external donation collection needs. With over 15 years of experience,\u00a0 today, the teams at Responsenet work with other NGOs to collect donations.\u00a0<\/span><\/p>\n

While everything was in place for Responsenet, a considerable chunk of their time was spent in sending payment receipts manually. Typically, they would send out 2300-2500 80G receipts in a month. There was a dire need to automate this process so they can use the time and effort for other important tasks at hand.\u00a0<\/span><\/p>\n

Let’ talk about Responsenet’s journey with Razorpay and understand how did they overcome their only challenge – sending automated receipts.\u00a0<\/span><\/p>\n

Talk of the past<\/span><\/h2>\n

Razorpay recently launched 80G automated receipts on Payment Pages. Before the launch of this product, the process to send receipts to donors, for Responsenet Team was a little complex and 100% manual.\u00a0<\/span><\/p>\n

Let’s understand a day in their life before the advent of 80G automated receipts.\u00a0<\/span><\/p>\n

    \n
  1. Once a donation comes, it was notified to the admin\/finance team through a series of manual communication.\u00a0<\/span><\/li>\n
  2. After the admin received the notification, they used to proceed to create a manual receipt.\u00a0<\/span><\/li>\n
  3. Another peer then double-checked this.\u00a0<\/span><\/li>\n
  4. Once the confirmation was complete, the admin team member used to scan the receipt and send it on the donor\u2019s mail id.<\/span><\/li>\n<\/ol>\n

    This process meant that the employees had to manually process the end-to-end execution. It might sound like an easy, and a quick thing to do, but processing 2500+ such requests every month isn’t easy.\u00a0<\/span><\/p>\n

    Listed below are some of the pain points shared by their team:\u00a0<\/span><\/p>\n