{"id":18040,"date":"2024-09-13T17:20:49","date_gmt":"2024-09-13T11:50:49","guid":{"rendered":"https:\/\/razorpay.com\/blog\/?p=18040"},"modified":"2025-03-06T17:58:39","modified_gmt":"2025-03-06T12:28:39","slug":"fatakpay-razorpay-upi-autopay","status":"publish","type":"post","link":"https:\/\/razorpay.com\/blog\/fatakpay-razorpay-upi-autopay\/","title":{"rendered":"Scaling and How? Fatakpay sees 97%+ SR Uptick with Razorpay UPI Autopay"},"content":{"rendered":"

For<\/span> Fatakpay<\/span><\/a>, a fintech disruptor in the lending space, the challenge was clear: How could they manage more transactions, improve payment success rates, and ensure everything ran smoothly for their customers as they grew?<\/span><\/p>\n

The answer wasn\u2019t just any solution – it was Razorpay\u2019s UPI Autopay. With this game-changing innovation and a suite of UPI features, Fatakpay didn\u2019t just scale; they soared, turning what could have been roadblocks into mere speed bumps on their journey to greater heights.<\/span><\/p>\n

Scaling Hurdles: Overcoming Payment Processing Issues<\/b><\/p>\n

Since Fatakpay\u2019s inception in 2021, the company has been gradually scaling in operations. However in the past 6 months, their business more than tripled resulting in a huge spike in the payment volumes being processed. While their UPI success rates were consistently high, they encountered challenges with other payment processes, particularly with e-NACH.\u00a0<\/span><\/p>\n

As Fatakpay\u2019s customer base expanded, the limitations of their existing payment process became evident. The reliance on e-NACH involved time-consuming manual steps for both the company and its customers, including setting up mandates and verifying bank details. Additionally, the need to manage and securely handle debit card details and net banking information introduced complexities that increased the risk of errors and delays. These inefficiencies not only slowed down transaction processing but also posed significant hurdles to scaling, as they struggled to keep up with the growing demand while maintaining a seamless user experience.<\/span><\/p>\n

Fatakpay, just like their name, needed a solution that was not only fast and secure but also easy for their customers to use. They required a payment method<\/a> that could handle high volumes without increasing the risk of payment failures or customer drop-offs.<\/span><\/p>\n

Unlocking Growth: Razorpay\u2019s UPI Autopay and SR Boosters in Action<\/b><\/p>\n

Razorpay has been the single payments partner for Fatakpay for the past 3 years, a partnership that has only grown stronger over time.<\/span><\/p>\n

Razorpay\u2019s real-time disbursements and dedicated support team have empowered Fatakpay to scale confidently. The prompt resolution of issues and proactive guidance from Razorpay\u2019s team ensured that Fatakpay could focus on growth without worrying about payment bottlenecks. Whether it was during periods of high transaction volumes or in the face of technical challenges, Razorpay\u2019s agility and responsiveness proved to be crucial. Fatakpay could scale seamlessly, knowing that they had a partner who was as invested in their success as they were.<\/span><\/p>\n

The confidence in this partnership enabled Fatakpay to take the plunge and integrate with Razorpay UPI Autopay. This automated payment method offered the convenience and security that Fatakpay\u2019s customers demanded, allowing them to authorize recurring payments without the need to repeatedly enter sensitive information.<\/span><\/p>\n