{"id":12731,"date":"2023-05-30T08:59:31","date_gmt":"2023-05-30T03:29:31","guid":{"rendered":"https:\/\/razorpay.com\/blog\/?p=12731"},"modified":"2024-10-15T14:33:12","modified_gmt":"2024-10-15T09:03:12","slug":"turbo-upi","status":"publish","type":"post","link":"https:\/\/razorpay.com\/blog\/turbo-upi\/","title":{"rendered":"Transforming your UPI experience: Lightning-fast payments with the new Razorpay Turbo UPI"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">Speed.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">What comes to mind when you hear the word? A Formula 1 car on a racetrack? A sprinter on the start line? A fighter jet in the sky? A cheetah? A bullet train?\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Whatever it is, you\u2019re imagining someone or something so fast that the only natural reaction is awe.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Now, think about how long it takes you to complete a UPI payment. In the background, there are multiple parties and multiple steps involved in every transaction, but it\u2019s all over in a few seconds. UPI is fast. Lightning fast. Blazing fast. So fast you barely notice it.\u00a0<\/span><\/p>\n<p><b>Now imagine we made it 5x faster.<\/b><\/p>\n<h2><span style=\"font-weight: 400;\">Introducing Razorpay Turbo UPI<\/span><\/h2>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-12735\" src=\"https:\/\/d6xcmfyh68wv8.cloudfront.net\/blog-content\/uploads\/2023\/05\/TURBO-UPI-Logo.png\" alt=\"Turbo UPI\" width=\"2400\" height=\"430\" srcset=\"https:\/\/blog.razorpay.in\/wp-content\/uploads\/2023\/05\/TURBO-UPI-Logo.png 2400w, https:\/\/blog.razorpay.in\/wp-content\/uploads\/2023\/05\/TURBO-UPI-Logo-300x54.png 300w, https:\/\/blog.razorpay.in\/wp-content\/uploads\/2023\/05\/TURBO-UPI-Logo-1024x183.png 1024w, https:\/\/blog.razorpay.in\/wp-content\/uploads\/2023\/05\/TURBO-UPI-Logo-768x138.png 768w, https:\/\/blog.razorpay.in\/wp-content\/uploads\/2023\/05\/TURBO-UPI-Logo-1536x275.png 1536w, https:\/\/blog.razorpay.in\/wp-content\/uploads\/2023\/05\/TURBO-UPI-Logo-2048x367.png 2048w\" sizes=\"auto, (max-width: 2400px) 100vw, 2400px\" \/><\/p>\n<p><span style=\"font-weight: 400;\">Here\u2019s launching Razorpay Turbo UPI, <\/span><b>India&#8217;s fastest one-step UPI payment solution<\/b><span style=\"font-weight: 400;\"> for businesses. Built in collaboration with the <a href=\"https:\/\/www.npci.org.in\/what-we-do\/upi\/product-overview\" rel=\"nofollow noopener\" target=\"_blank\">NPCI<\/a> and Axis Bank, Turbo UPI allows end-users to <\/span><b>complete their payment in-app, <\/b><span style=\"font-weight: 400;\">with<\/span> <span style=\"font-weight: 400;\">no redirections or dependence on third-party UPI apps. With Turbo UPI, payments will be <\/span><b>5x faster<\/b><span style=\"font-weight: 400;\"> with a significantly-improved <strong>success rate of <\/strong><\/span><b>10%<\/b><span style=\"font-weight: 400;\">! <\/span><\/p>\n<div style=\"text-align: center;\"><a style=\"border-radius: 3px; background: #528ff0; padding: 15px; font-weight: 600; cursor: pointer; text-decoration: none; color: white;\" href=\"https:\/\/form.typeform.com\/to\/pirCe1zd#source=blog\" rel=\"nofollow noopener\" target=\"_blank\">Get Started Now<\/a><\/div>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">Now every app can become a UPI app.<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><\/p>\n<p><span style=\"font-weight: 400;\">With Turbo UPI, Razorpay strengthens its position as <\/span><a href=\"https:\/\/razorpay.com\/blog\/another-industry-first-razorpay-now-supports-credit-cards-on-upi\/\"><span style=\"font-weight: 400;\">the leader in UPI innovation<\/span><\/a><span style=\"font-weight: 400;\"> and the preferred choice for businesses. Customers of popular apps including Tata Starquik, Ixigo, FNP (Ferns &amp; Petals), Trainman, and Dhan among others will soon be able to enjoy the benefits of this innovation.\u00a0<\/span><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-12736\" src=\"https:\/\/d6xcmfyh68wv8.cloudfront.net\/blog-content\/uploads\/2023\/05\/MERCHANT-1.png\" alt=\"Turbo UPI\" width=\"2400\" height=\"430\" srcset=\"https:\/\/blog.razorpay.in\/wp-content\/uploads\/2023\/05\/MERCHANT-1.png 2400w, https:\/\/blog.razorpay.in\/wp-content\/uploads\/2023\/05\/MERCHANT-1-300x54.png 300w, https:\/\/blog.razorpay.in\/wp-content\/uploads\/2023\/05\/MERCHANT-1-1024x183.png 1024w, https:\/\/blog.razorpay.in\/wp-content\/uploads\/2023\/05\/MERCHANT-1-768x138.png 768w, https:\/\/blog.razorpay.in\/wp-content\/uploads\/2023\/05\/MERCHANT-1-1536x275.png 1536w, https:\/\/blog.razorpay.in\/wp-content\/uploads\/2023\/05\/MERCHANT-1-2048x367.png 2048w\" sizes=\"auto, (max-width: 2400px) 100vw, 2400px\" \/><\/p>\n<h2><span style=\"font-weight: 400;\">Evolution of the UPI customer experience journey\u00a0<\/span><\/h2>\n<p><a href=\"https:\/\/razorpay.com\/blog\/what-is-upi-and-how-it-works\/\"><span style=\"font-weight: 400;\">UPI<\/span><\/a><span style=\"font-weight: 400;\"> was launched back in 2016 with the Collect flow. A customer enters their <a href=\"https:\/\/razorpay.com\/learn\/what-is-virtual-payment-address-vpa\/\">VPA<\/a>, switches over to a third-party UPI app and makes a payment. Although innovative at the time, the Collect flow had its friction points.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Then came the UPI Intent flow, which solved some of these challenges. Intent allows customers to simply select the UPI app they wish to complete payment from. The business app redirects the customer to the UPI app, where the transaction is completed. But it still involves multiple steps and redirections.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Both the UPI Collect and Intent flows pose a few challenges for businesses:<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><\/p>\n<ul>\n<li><b>Failures due to high friction:<\/b><span style=\"font-weight: 400;\"> In both flows, jumping from the business app to a third-party payment app and switching back causes multiple failures. <\/span><\/li>\n<li><b style=\"font-size: 19px;\">High dependence on third-party UPI apps:<\/b><span style=\"font-weight: 400;\"> There are multiple parties and it can be difficult to resolve critical issues like refunds and payments when they occur. <\/span><\/li>\n<li><b style=\"font-size: 19px;\">Lack of control over the overall customer experience: <\/b><span style=\"font-weight: 400;\">With two checkouts involved \u2013 the merchant&#8217;s checkout followed by the UPI App checkout, where the final transaction actually takes place \u2013 businesses have no visibility into how and why customers may drop off when it isn\u2019t on their checkout.\u00a0<\/span><\/li>\n<\/ul>\n<h2><span style=\"font-weight: 400;\">Razorpay Turbo UPI: A giant leap forward\u00a0<\/span><\/h2>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-12752 size-full\" src=\"https:\/\/d6xcmfyh68wv8.cloudfront.net\/blog-content\/uploads\/2023\/05\/TURBO-UPI-FLOW-2.png\" alt=\"Turbo UPI flow\" width=\"3600\" height=\"1416\" srcset=\"https:\/\/blog.razorpay.in\/wp-content\/uploads\/2023\/05\/TURBO-UPI-FLOW-2.png 3600w, https:\/\/blog.razorpay.in\/wp-content\/uploads\/2023\/05\/TURBO-UPI-FLOW-2-300x118.png 300w, https:\/\/blog.razorpay.in\/wp-content\/uploads\/2023\/05\/TURBO-UPI-FLOW-2-1024x403.png 1024w, https:\/\/blog.razorpay.in\/wp-content\/uploads\/2023\/05\/TURBO-UPI-FLOW-2-768x302.png 768w, https:\/\/blog.razorpay.in\/wp-content\/uploads\/2023\/05\/TURBO-UPI-FLOW-2-1536x604.png 1536w, https:\/\/blog.razorpay.in\/wp-content\/uploads\/2023\/05\/TURBO-UPI-FLOW-2-2048x806.png 2048w\" sizes=\"auto, (max-width: 3600px) 100vw, 3600px\" \/><\/p>\n<p><span style=\"font-weight: 400;\">To facilitate the next step in innovation, the NPCI has developed the People-to-Merchant (P2M) Plugin, which acts as a railroad for Razorpay Turbo UPI.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Razorpay Turbo UPI streamlines all the friction points of previous flows. Businesses can now manage the UPI checkout experience within their app, <strong>without the user ever leaving the app<\/strong>. This gives them better control and visibility into the customers&#8217; payment journey.<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><\/p>\n<p><span style=\"font-weight: 400;\"><strong>Regain control over your checkout with Razorpay Turbo UPI<\/strong>!\u00a0<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">Why should you choose Razorpay Turbo UPI?\u00a0<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">In one word: <\/span><b>speed<\/b><span style=\"font-weight: 400;\">. Simply put, Razorpay Turbo UPI offers users a native, in-app UPI experience, making payments 5x faster. Checkout now involves only 1 step instead of 5. For businesses, this translates to <\/span><b>higher success rates, faster conversions, fewer customer drop-offs, and total control over the checkout process.\u00a0<\/b><\/p>\n<h3><span style=\"font-weight: 400;\">What does Razorpay Turbo UPI mean for your business?<\/span><\/h3>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-12739\" src=\"https:\/\/d6xcmfyh68wv8.cloudfront.net\/blog-content\/uploads\/2023\/05\/Features-blog.png\" alt=\"Turbo UPI features \" width=\"2400\" height=\"1256\" srcset=\"https:\/\/blog.razorpay.in\/wp-content\/uploads\/2023\/05\/Features-blog.png 2400w, https:\/\/blog.razorpay.in\/wp-content\/uploads\/2023\/05\/Features-blog-300x157.png 300w, https:\/\/blog.razorpay.in\/wp-content\/uploads\/2023\/05\/Features-blog-1024x536.png 1024w, https:\/\/blog.razorpay.in\/wp-content\/uploads\/2023\/05\/Features-blog-768x402.png 768w, https:\/\/blog.razorpay.in\/wp-content\/uploads\/2023\/05\/Features-blog-1536x804.png 1536w, https:\/\/blog.razorpay.in\/wp-content\/uploads\/2023\/05\/Features-blog-2048x1072.png 2048w\" sizes=\"auto, (max-width: 2400px) 100vw, 2400px\" \/><\/p>\n<p><span style=\"font-weight: 400;\">There are significant advantages for businesses. Razorpay Turbo UPI will help you:\u00a0<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Boost success rates on UPI payment by ~10%<\/b><span style=\"font-weight: 400;\">: With a majority of payments happening via UPI, a boost of ~10% on your SR delivers a significant increase in revenue.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Reduce operational costs<\/b><span style=\"font-weight: 400;\">: As third-party UPI apps will be eliminated from the transaction, you will have full visibility of money movement. You will be able to reduce the bandwidth spent by operational teams to resolve disputes.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Enable better customer experience<\/b><span style=\"font-weight: 400;\">: With fewer failures, there will be a significant decrease in the number of escalations. This improves the customer NPS and ensures easier reputation management of your brand on social media.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Understand customer journey clearly:<\/b><span style=\"font-weight: 400;\"> With the entire UPI checkout managed within their app, businesses now have full visibility into the customers&#8217; payment journey. They can pinpoint where customers drop off and take action to improve the experience.\u00a0<\/span><\/li>\n<\/ul>\n<h3><span style=\"font-weight: 400;\">What does Razorpay Turbo UPI mean for your customers?<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">With Razorpay Turbo UPI, your customers will now be able to:\u00a0<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Complete a UPI payment in less than 4 seconds<\/b><span style=\"font-weight: 400;\">: There will be a one-time registration on apps to facilitate the native experience, after which payment will be completed in a single step every time\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Enjoy a seamless in-app experience<\/b><span style=\"font-weight: 400;\">: With zero redirections to third-party UPI apps, customers will stay on your app at all times.\u00a0<\/span><\/li>\n<\/ul>\n<h3><span style=\"font-weight: 400;\">How does Razorpay Turbo UPI work?<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">By integrating directly with the bank\u2019s SDK, Razorpay Turbo UPI enables end-users to make UPI transactions on a merchant&#8217;s app without having to go through a third-party UPI app.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">End-users must go through a one-time onboarding process. This process provides the security needed to process a UPI transaction, and can be completed in just a few clicks.\u00a0\u00a0<\/span><\/p>\n<h2><span style=\"font-weight: 400;\">Wait, there\u2019s more\u2026<\/span><\/h2>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-12754 size-full\" src=\"https:\/\/d6xcmfyh68wv8.cloudfront.net\/blog-content\/uploads\/2023\/05\/Innovations-blog-1-1.png\" alt=\"Innovations\" width=\"2400\" height=\"1256\" srcset=\"https:\/\/blog.razorpay.in\/wp-content\/uploads\/2023\/05\/Innovations-blog-1-1.png 2400w, https:\/\/blog.razorpay.in\/wp-content\/uploads\/2023\/05\/Innovations-blog-1-1-300x157.png 300w, https:\/\/blog.razorpay.in\/wp-content\/uploads\/2023\/05\/Innovations-blog-1-1-1024x536.png 1024w, https:\/\/blog.razorpay.in\/wp-content\/uploads\/2023\/05\/Innovations-blog-1-1-768x402.png 768w, https:\/\/blog.razorpay.in\/wp-content\/uploads\/2023\/05\/Innovations-blog-1-1-1536x804.png 1536w, https:\/\/blog.razorpay.in\/wp-content\/uploads\/2023\/05\/Innovations-blog-1-1-2048x1072.png 2048w\" sizes=\"auto, (max-width: 2400px) 100vw, 2400px\" \/><\/p>\n<p><span style=\"font-weight: 400;\">We\u2019re just getting started. In the future, the Turbo UPI experience will extend to newer innovations in the UPI ecosystem. We plan to build vertical-specific features on top of the Turbo UPI experience to help businesses continue to delight their customers. There are major developments in the pipeline that businesses can benefit from once they are live with Turbo UPI.<\/span><\/p>\n<p style=\"text-align: left;\"><span style=\"font-weight: 400;\">Are you ready to turbo-charge your UPI Payments?\u00a0<\/span><\/p>\n<div style=\"text-align: center;\"><a style=\"border-radius: 3px; background: #528ff0; padding: 15px; font-weight: 600; cursor: pointer; text-decoration: none; color: white;\" href=\"https:\/\/form.typeform.com\/to\/pirCe1zd#source=blog\" rel=\"nofollow noopener\" target=\"_blank\">Get Started Now<\/a><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Speed.\u00a0 What comes to mind when you hear the word? A Formula 1 car on a racetrack? A sprinter on the start line? A fighter jet in the sky? A cheetah? A bullet train?\u00a0 Whatever it is, you\u2019re imagining someone or something so fast that the only natural reaction is awe.\u00a0 Now, think about how<\/p>\n","protected":false},"author":53,"featured_media":16483,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[71,26,498],"tags":[499,93,91],"class_list":{"0":"post-12731","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-featured","8":"category-payments","9":"category-upi","10":"tag-razorpay-turbo-upi","11":"tag-upi","12":"tag-upi-payments"},"_links":{"self":[{"href":"https:\/\/razorpay.com\/blog\/wp-json\/wp\/v2\/posts\/12731","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/razorpay.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/razorpay.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/razorpay.com\/blog\/wp-json\/wp\/v2\/users\/53"}],"replies":[{"embeddable":true,"href":"https:\/\/razorpay.com\/blog\/wp-json\/wp\/v2\/comments?post=12731"}],"version-history":[{"count":2,"href":"https:\/\/razorpay.com\/blog\/wp-json\/wp\/v2\/posts\/12731\/revisions"}],"predecessor-version":[{"id":18714,"href":"https:\/\/razorpay.com\/blog\/wp-json\/wp\/v2\/posts\/12731\/revisions\/18714"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/razorpay.com\/blog\/wp-json\/wp\/v2\/media\/16483"}],"wp:attachment":[{"href":"https:\/\/razorpay.com\/blog\/wp-json\/wp\/v2\/media?parent=12731"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/razorpay.com\/blog\/wp-json\/wp\/v2\/categories?post=12731"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/razorpay.com\/blog\/wp-json\/wp\/v2\/tags?post=12731"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}