{"id":10583,"date":"2022-12-27T13:08:47","date_gmt":"2022-12-27T07:38:47","guid":{"rendered":"https:\/\/razorpay.com\/blog\/?p=10583"},"modified":"2025-05-07T11:38:18","modified_gmt":"2025-05-07T06:08:18","slug":"magic-checkout-case-study-quilt-comfort","status":"publish","type":"post","link":"https:\/\/razorpay.com\/blog\/magic-checkout-case-study-quilt-comfort\/","title":{"rendered":"Quilt Comfort Increases Prepaid Order Share by 20% with Razorpay Magic Checkout!"},"content":{"rendered":"<blockquote><p><span style=\"font-weight: 400;\">A few years ago, we heeded a desperate call. A friend was pregnant, and discomfort wouldn\u2019t let her sleep. So we came up with the idea of making full-body lumbar support pillows, ergonomically designed to help pregnant women sleep and work. The pillow worked! Thus began our journey of eliminating discomfort from the lives of lakhs of pregnant women.<\/span><span style=\"font-weight: 400;\">&#8211; Naseer, Founder, Quilt Comfort.\u00a0<\/span><\/p><\/blockquote>\n<p><span style=\"font-weight: 400;\">A Magic Checkout case study: Knowing their pregnancy pillows are helpful for expecting mothers, Quilt Comfort wanted to reach out to pregnant women all over the country to make their special journey delightful and help them sleep better. And to achieve their goals, Quilt Comfort joined hands with Razorpay Magic Checkout.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Razorpay Magic Checkout has made the customers\u2019 shopping journey smoother, reduced cart abandonment rates and increased the share of prepaid orders by 20%. Want to know how Quilt Comfort\u2019s prepaid order share increased by 20%? Keep reading!\u00a0<\/span><\/p>\n<h2><span style=\"font-weight: 400;\">Meet Quilt Comfort (The Makers of Pregnancy Pillows)<\/span><\/h2>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-10587 size-large\" src=\"https:\/\/d6xcmfyh68wv8.cloudfront.net\/blog-content\/uploads\/2022\/12\/Quilt-comfort-Meet-the-team-1024x536.png\" alt=\"Quilt comfort &lt;&gt; A Magic Checkout case study\" width=\"1024\" height=\"536\" srcset=\"https:\/\/blog.razorpay.in\/wp-content\/uploads\/2022\/12\/Quilt-comfort-Meet-the-team-1024x536.png 1024w, https:\/\/blog.razorpay.in\/wp-content\/uploads\/2022\/12\/Quilt-comfort-Meet-the-team-300x157.png 300w, https:\/\/blog.razorpay.in\/wp-content\/uploads\/2022\/12\/Quilt-comfort-Meet-the-team-768x402.png 768w, https:\/\/blog.razorpay.in\/wp-content\/uploads\/2022\/12\/Quilt-comfort-Meet-the-team-1536x804.png 1536w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/p>\n<p><span style=\"font-weight: 400;\">Quilt Comfort is an online shop for expecting mothers and their bundle of joy. It builds products for them so that expecting mothers and their children can live comfortable lives. Their ergonomic-designed products support posture development and reduce crying time, which ultimately helps in raising happy babies.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Quilt Comfort uses only the highest quality materials while making <\/span><span style=\"text-decoration: underline;\"><span style=\"color: #0000ff;\"><a style=\"color: #0000ff;\" href=\"https:\/\/quiltcomfort.in\/collections\/pillows\" target=\"_blank\" rel=\"noopener nofollow\"><span style=\"font-weight: 400;\">pregnancy pillows<\/span><\/a><\/span><\/span><span style=\"font-weight: 400;\"> and infant bedding. They say their products are of heirloom quality, meaning they can be passed on from one mother to another or one child to another. Their ergonomic designs have won multiple awards across the globe.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">To further ensure that their products meet the top standard, they make sure their products are hypoallergenic, meaning it is highly unlikely that their products will trigger any allergy. Also, each product is hand-made with love, and there is no use of harmful chemicals.\u00a0<\/span><\/p>\n<p><i><span style=\"font-weight: 400;\">\u201cWe take pride in making products that are hypoallergenic and made without the use of any harmful chemicals. Our products ensure that your baby is always in safe hands.\u201d<\/span><\/i><\/p>\n<p style=\"text-align: center;\"><span style=\"text-decoration: underline;\"><span style=\"color: #0000ff;\"><a style=\"color: #0000ff;\" href=\"https:\/\/quiltcomfort.in\/\" target=\"_blank\" rel=\"noopener nofollow\"><b>Learn More About Quilt Comfort\u00a0<\/b><\/a><\/span><\/span><\/p>\n<h2><span style=\"font-weight: 400;\">The Challenges<\/span><\/h2>\n<h3><span style=\"font-weight: 400;\">High Cart Abandonment Rate\u00a0<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Although Quilt Comfort knew their products were useful, the customers dealt with a complicated checkout process, affecting the brand\u2019s order conversion rate. Quilt Comfort saw a high cart abandonment rate, and the company needed an immediate solution to bring it down. This meant:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Lost revenue opportunity<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">High customer acquisition cost<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Quilt Comfort envisaged growing their physical presence in more than 300 cities by 2025, but the high cart abandonment rate started to have a detrimental effect on their growth.\u00a0<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">High Share of COD Orders\u00a0<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">More than 30% of Quilt Comfort\u2019s customers were placing COD orders. Even though COD is the most preferred payment method in India, COD orders come with multiple business challenges.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">More COD orders mean more Returns To Origin (RTO). And more RTOs meant additional shipping, inventory handling and operational costs for Quilt Comfort, impacting their profit margins.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Another challenge was that unlike digital payments, which get transferred to online sellers\u2019 accounts almost immediately, cash-on-delivery payments reach pretty late. This restricted cash flow.\u00a0<\/span><\/p>\n<h2><span style=\"font-weight: 400;\">The Solution\u00a0<\/span><\/h2>\n<h3><span style=\"font-weight: 400;\">5X Faster, One-Click Checkout\u00a0<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Quilt Comfort learned about Razorpay Magic Checkout and contacted the team to understand how Razorpay Magic Checkout can help them reduce the cart abandonment rate. After learning that Razorpay Magic Checkout makes the checkout process 5x faster by pre-filling contact and shipping details for 50 million+ users, they enabled Razorpay Magic Checkout on their Shopify store.\u00a0\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Magic Checkout automatically prefilled contact and delivery details for more than 30% of their shoppers, allowing them to complete their purchases 5X faster. This led to more sales and a 10% drop in cart abandonment rate.\u00a0\u00a0<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">COD RTO Intelligence to the Rescue\u00a0<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Magic Checkout\u2019s RTO Intelligence algorithm analyzed each COD order for Quilt Comfort and automatically disabled the COD option for high risk users &#8211; where the propensity to RTO is high based on customers\u2019 historic RTO patterns across hundreds of brands in the Magic Checkout network. This led to more users opting for prepaid methods over COD.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Moreover, millions of customers are already familiar with the <a href=\"https:\/\/razorpay.com\/magic\/\" target=\"_blank\" rel=\"noopener\">Razorpay Magic Checkout<\/a>\u2019s interface, which helps shoppers trust the brand better. The convenience of a familiar checkout flow, all payment methods in one screen and the elimination of not filling up lengthy account creation forms encouraged customers to opt for prepaid payment methods for their orders, which resulted in a significant drop in their COD order share- 30% to 15%!\u00a0<\/span><\/p>\n<h2><span style=\"font-weight: 400;\">The Impact\u00a0<\/span><\/h2>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-10588 size-large\" src=\"https:\/\/d6xcmfyh68wv8.cloudfront.net\/blog-content\/uploads\/2022\/12\/Quilt-Comfort-Impact-1024x535.png\" alt=\" Quilt Comfort- Impact &lt;&gt; Magic Checkout case study\" width=\"770\" height=\"402\" srcset=\"https:\/\/blog.razorpay.in\/wp-content\/uploads\/2022\/12\/Quilt-Comfort-Impact-1024x535.png 1024w, https:\/\/blog.razorpay.in\/wp-content\/uploads\/2022\/12\/Quilt-Comfort-Impact-300x157.png 300w, https:\/\/blog.razorpay.in\/wp-content\/uploads\/2022\/12\/Quilt-Comfort-Impact-768x401.png 768w, https:\/\/blog.razorpay.in\/wp-content\/uploads\/2022\/12\/Quilt-Comfort-Impact-1536x803.png 1536w\" sizes=\"auto, (max-width: 770px) 100vw, 770px\" \/><\/p>\n<h2><span style=\"font-weight: 400;\">Mr. Naseer on Razorpay Magic Checkout\u00a0<\/span><\/h2>\n<h1><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-large wp-image-10589\" src=\"https:\/\/d6xcmfyh68wv8.cloudfront.net\/blog-content\/uploads\/2022\/12\/Quilt-Comfort-Testimonial-1024x536.png\" alt=\"Quilt Comfort- Testimonial\" width=\"770\" height=\"403\" srcset=\"https:\/\/blog.razorpay.in\/wp-content\/uploads\/2022\/12\/Quilt-Comfort-Testimonial-1024x536.png 1024w, https:\/\/blog.razorpay.in\/wp-content\/uploads\/2022\/12\/Quilt-Comfort-Testimonial-300x157.png 300w, https:\/\/blog.razorpay.in\/wp-content\/uploads\/2022\/12\/Quilt-Comfort-Testimonial-768x402.png 768w, https:\/\/blog.razorpay.in\/wp-content\/uploads\/2022\/12\/Quilt-Comfort-Testimonial-1536x803.png 1536w\" sizes=\"auto, (max-width: 770px) 100vw, 770px\" \/><\/h1>\n<h2><span style=\"font-weight: 400;\">Want to Increase Your Share Of Prepaid Orders? Razorpay Magic Checkout Can Help!<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Quilt Comfort\u2019s journey is nothing short of inspiration, and Magic Checkout takes pride in being a little part of their success story. If this success story has inspired you and you want to increase your business\u2019s prepaid order share and lower the cart abandonment rate just like Quilt Comfort did, get in touch with the Razorpay Magic Checkout team today. We can help you achieve your business goals!\u00a0<\/span><\/p>\n<div style=\"text-align: center;\"><span style=\"color: #000000;\"><a style=\"border-radius: 3px; background: #528ff0; padding: 15px; font-weight: 600; cursor: pointer; text-decoration: none; color: white;\" href=\"https:\/\/razorpay.typeform.com\/to\/Zuozx1fN?utm_source=Google&amp;utm_medium=Blog&amp;utm_campaign=Quilt+Comfort+CS\" target=\"_blank\" rel=\"noopener nofollow\">Try Razorpay Magic Checkout<\/a><\/span><\/div>\n<div>\n<h3 style=\"text-align: center;\"><em><span style=\"font-weight: 400;\">Magic Checkout Case Study- <a href=\"https:\/\/razorpay.com\/blog\/category\/magic-checkout\/magic-checkout-case-studies\/\" target=\"_blank\" rel=\"noopener\">Link<\/a><\/span><\/em><\/h3>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Quilt Comfort Increases Prepaid Order Share by 20% with Razorpay Magic Checkout. Find out how in this Magic Checkout case study. <\/p>\n","protected":false},"author":87,"featured_media":10591,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[131,605],"tags":[606,524],"class_list":{"0":"post-10583","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-customer-stories","8":"category-magic-checkout-case-studies","9":"tag-magic-checkout-case-studies","10":"tag-magic-checkout-success-stories"},"_links":{"self":[{"href":"https:\/\/razorpay.com\/blog\/wp-json\/wp\/v2\/posts\/10583","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/razorpay.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/razorpay.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/razorpay.com\/blog\/wp-json\/wp\/v2\/users\/87"}],"replies":[{"embeddable":true,"href":"https:\/\/razorpay.com\/blog\/wp-json\/wp\/v2\/comments?post=10583"}],"version-history":[{"count":2,"href":"https:\/\/razorpay.com\/blog\/wp-json\/wp\/v2\/posts\/10583\/revisions"}],"predecessor-version":[{"id":22560,"href":"https:\/\/razorpay.com\/blog\/wp-json\/wp\/v2\/posts\/10583\/revisions\/22560"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/razorpay.com\/blog\/wp-json\/wp\/v2\/media\/10591"}],"wp:attachment":[{"href":"https:\/\/razorpay.com\/blog\/wp-json\/wp\/v2\/media?parent=10583"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/razorpay.com\/blog\/wp-json\/wp\/v2\/categories?post=10583"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/razorpay.com\/blog\/wp-json\/wp\/v2\/tags?post=10583"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}