Payments should be simple, seamless, and accessible to everyone. Yet for millions of visually impaired individuals, completing a payment at a physical store can often require assistance from others. From identifying the payment mode to confirming the amount or understanding the next step, the checkout experience can lack independence and confidence.
At Razorpay, we believe technology should remove barriers, not create them.
Introducing Divyang Drishti Pay, a new accessibility feature on Razorpay POS devices designed to enable visually impaired users to complete payments with greater autonomy, clarity, and confidence.
Building payments for everyone
Digital payments have transformed how businesses operate and how customers transact. But true progress lies in ensuring these experiences are inclusive by design.
For visually impaired users, everyday payment interactions may involve:
- relying on store staff to guide the process
- uncertainty around payment confirmation
- difficulty navigating different payment modes
- limited visibility into transaction details
Divyang Drishti Pay addresses these challenges by enabling POS devices to provide real-time audio guidance throughout the payment journey.
The goal is simple: make in-store payments more independent and accessible.
What is Divyang Drishti Pay?
Divyang Drishti Pay is an accessibility feature built into Razorpay POS devices that provides voice-based guidance during payment interactions.
When the feature is enabled, the POS device delivers clear audio prompts that help users understand:
- which payment mode is selected
- the transaction amount
- the steps required to complete the payment
- confirmation cues during the payment flow
For example, the device can announce:
- “UPI selected”
- “Total amount is ₹5000”
- “Please scan the QR to complete the payment”
This guided experience allows visually impaired users to navigate the payment process independently without relying on external assistance.
The feature can be easily toggled on or off, allowing merchants to enable accessibility support whenever needed.
Why accessibility matters for businesses
Inclusive experiences are no longer optional. They are essential to building trusted and future-ready businesses.
Divyang Drishti Pay helps banks and enterprise merchants:
- Create inclusive customer experiences
- Improve trust and brand perception
- Demonstrate commitment to accessibility and customer-first innovation.
- Enable wider adoption of digital payments
- Reduce friction for under-served customer segments and make digital payments more accessible.
By making accessibility part of the payment experience, businesses can serve customers better while strengthening long-term relationships.
Advancing inclusive fintech
As digital commerce continues to evolve, the future of payments must be built on accessibility, inclusivity, and equal participation.
With Divyang Drishti Pay, Razorpay is taking a step toward building payment ecosystems that serve every user, regardless of ability.
Because innovation is most meaningful when it makes technology accessible to all.
