For decades, airport lounges have been the ultimate symbol of premium banking.
A sense of privilege. A marker of status.
But somewhere along the way, that magic faded.
Today, every other card promises “exclusive” access. Entry is easier, but the experience is identical. The benefit that once defined premium now feels… basic.
Meanwhile, behind the scenes, banks are paying more for less — higher aggregator fees, slower tech, and zero visibility into what’s really happening.
The result? A broken loyalty model that looks premium on the outside, but delivers frustration on the inside.
The Big Shift: From Just Access to True Experience
The problem isn’t lounge access itself—it’s how it’s managed.
Banks don’t own the relationship anymore. Aggregators do.
They control pricing, validation, and data. Banks are left footing the bill, but not holding the insight.
And customers? They’ve evolved. They expect faster entry, personalized experiences, and benefits that feel thoughtful—not transactional.
This is the shift banks need to make:
From giving access to designing experiences.
From outsourcing loyalty to owning it end-to-end.
That’s exactly where Razorpay Lounge Connect comes in.
Razorpay Lounge Connect is India’s first direct, aggregator-free platform that connects banks to 100% of airport lounges across the country — through a single, tech-first integration.
It’s not just a better way to give access.
It’s a smarter, faster, fully controlled loyalty infrastructure built for the modern traveler.
How Does Razorpay Lounge Connect Work?
- One integration. Total coverage. Replace all aggregator tie-ups with a single full-stack system—spanning 28 airports and 65+ lounges.
- Exclusive operator contracts. Partnerships with TFS, GMR, and Adani—covering India’s busiest hubs.
- Proven banking scale. Already powering 15 banks, 5 networks, and 12M+ annual transactions.
- Frictionless traveler experience. Faster validations (10–15s vs. 25s), pre-booking, and personalized guest access.
- Global-ready expansion. Malaysia is next—ushering in a global rollout of unified access.
Why Banks Should Care
This isn’t about one more benefit. It’s about re-engineering loyalty economics.
- Aggregator-free future. Eliminate fees, reclaim margins, and reduce leakage.
- Real-time control. Instantly customize offers, limits, and guest privileges—across all lounges and channels.
- Data-driven insights. Access real-time analytics for smarter card strategies, ROI optimization, and staffing insights.
- Differentiation that matters. Move beyond table-stakes access to curated, bank-branded travel experiences.
- Future-proof stack. Extend to F&B, duty-free, and co-branded partnerships.
The result: loyalty that retains, excites, and pays back.
Impact So Far
- 28+ Airports covered
- 65+ Lounges integrated
- 15 Banks live
Banks like HDFC, ICICI, Axis, and IndusInd are already leveraging this solution currently.
What’s Next?
Lounge Connect is only the first layer.
With Malaysia as the first step in our global rollout, we’re building a borderless loyalty infrastructure for banks — where every cardholder enjoys consistent, data-driven, and personalized experiences anywhere in the world.
Soon, the same technology will unlock:
- Seamless access to airport F&B and retail
- On-the-go experiences beyond terminals
- Predictive loyalty analytics that drive smarter engagement and ROI
Because the future of loyalty isn’t about benefits—it’s about belonging.
A New Era for Bank-Led Loyalty
For too long, banks have outsourced loyalty. Now it’s time to reclaim it.
Razorpay Lounge Connect isn’t just a feature—it’s the new foundation of premium banking. Exclusive, scalable, cost-efficient, and built for the global traveler.
