A payment rarely happens in a perfectly predictable way.

Sometimes the person choosing the product is at the counter, but the person paying is somewhere else. Sometimes the final amount is only known after a service is completed. Sometimes the store setup needs a more stable way to accept payments. And sometimes, the bill goes out, but the interaction with the customer ends too early.

These are not rare situations. They are part of everyday business.

Over the last few months, we have been adding small but meaningful capabilities across our devices, payment methods and services to handle these moments better. Not as large launches, but as thoughtful improvements designed to support different customer behaviours and operational realities.

Here are a few of them.

When the Buyer and the Payee Are Different

Not every transaction involves the payee standing at the counter. In many cases, the buyer and the payee are different, or the payment needs to be completed remotely without interrupting the sale.

With Pay by Link on Razorpay POS, merchants can send a secure payment link directly to the payee. The payee completes the payment on their own device, while the merchant continues the checkout as usual.

This helps merchants:

• Complete payments even when the payee is not present
• Avoid delays caused by forgotten cards
• Close high value transactions without follow ups

When the Final Amount Cannot Be Confirmed Upfront

Certain businesses cannot capture the final bill amount at the start of a transaction. The payable amount may depend on usage, duration, or services delivered.

Pre authorisation on payments allows merchants (especially in the Hospitality Industry) to block a fixed amount on the customer’s card without deducting it immediately. The final amount is deducted only after the service is completed or adjusted based on actual usage.

This helps merchants:

• Secure funds without charging prematurely
• Handle variable billing with more control
• Reduce payment related risk and disputes

When the Billing Setup Needs More Stability

Different business environments come with different infrastructure requirements. In some locations, a wired setup offers more consistency and reliability than a fully wireless one.

Wired integration for POS devices enables merchants to configure their payment systems based on their physical and operational needs.

This helps merchants:

• Maintain consistent transaction performance
• Reduce dependency on fluctuating networks
• Choose a setup that works best for their environment

When the Bill Should Do More Than Just Close the Transaction

For most customers, the bill marks the end of a payment. For merchants, it can be an opportunity to continue the conversation.

With gamification on BillMe, digital bills can include interactive elements like scratch cards, spin the wheel offers, or other interesting engagement elements.

This helps merchants:

• Increase engagement after payment
• Encourage repeat visits and loyalty
• Collect feedback without adding extra steps

Designed for How Businesses Actually Operate

These updates may be small on their own, but each one is built to handle a specific real world scenario that businesses deal with regularly.

Together, they reflect a simple approach to building payments. One that adapts to different customer behaviours, business models, and operational setups, without forcing merchants into rigid flows.

Razorpay POS allows your business to work smoothly, even when things do not go exactly as planned.